Training Business Partner, Compliance

<h3>Company Description</h3><p>Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Binance, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.</p><p>We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.</p><h3>Job Description</h3><p><strong>Compliance Training Business Partner at Checkout.com</strong></p><p>The Compliance, Training Business Partner will provide a comprehensive and effective service that ensures colleagues within Checkout’s Client Services’ Compliance and Fraud Operations teams have the skills, knowledge, and expertise to perform their role at the required level of competence. This area comprises of Customer Due Diligence (CDD), Transaction Monitoring and Screening, and Risk Tools/Fraud Monitoring, Brand Risk Management functions. As training business partner you'll be responsible for managing existing components of the Compliance team's risk, sanctions and anti-money laundering activities and identifying innovative opportunities for further growth.</p><p><u><strong>The role</strong></u></p><ul><li>Design, development, and deliver training content specific to the Compliance Operations Client Services’ function daily, weekly, and monthly goals.</li><li>Implement engaging training programs which improve teammate decision-making, average handle time adherence, and SLA achievement. Deliver blended training programs, both virtually and in person across global teams.</li><li>Collaborate with the business teams and Compliance process architects, to source and identify training gaps for the business, and develop customized training to address the needs</li><li>Stay up to date with learning innovation and training trends and lev best practices, including digital learning, instructional design practices, and learning technologies.</li><li>Help ensure the readiness of the organization for training deployment including identifying key team members and proactively determining their needs to deliver high-quality and effective training modules.</li></ul><p><u><strong>How you’ll make an impact</strong></u></p><ul><li>Devise effective, impactful Compliance / Fraud Operations training content in line with Client Service function requirements, to market specifications.</li><li>Ensure quality checks and correct standards are in place to ensure content is being delivered to meet both the team and FinTech market needs.</li><li>Skills to deliver and apply a solid knowledge of Compliance, Fraud Ops, Customer Due Diligence checks, and Financial Crime to an evolving FinTech environment</li><li>Adaptability to support Client Service organisational key results and priority deliverables.</li></ul><h3>Qualifications</h3><p><u><strong>What we’re looking for </strong></u></p><ul><li>You're a Training Specialist, with experience in Compliance/Fraud Operations, ideally within a Compliance, Financial Crime or Fraud environment.</li><li>Expert knowledge of how to lead, design and successfully deliver a broad range of training materials to drive engagement and knowledge of Compliance, Fraud Operations and Merchant Experience including: Know Your Customer/Know Your Business (KYC/KYB), Anti-money Laundering (AML) Checks, and Money Laundering Reporting Officer (MLRO) processes.</li><li>Proven experience in a support operations environment, you have experience working with different support channels including phone, AI, and email.</li><li>You have experience working cross-functionally within the Client Services department, while also collaborating with product and business teams to ensure teammate training gaps are identified and mitigated.</li><li>With an open, adaptive working style, and excellent presentation skills, you can explain the most complicated things in the simplest way. You can produce content using a variety of multimedia, software, and learning platforms, maximizing your knowledge of instructional design methods e.g., the ADDIE method.</li><li>You know how to tailor your training style to your audience and can run effective digital learning as well as in classroom training, or hybrid blended learning programs.</li><li>Fluent in English with excellent verbal and written co