Technical Program Manager

Who we are  

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

Transcarent’s AI and WayFinding team is at the forefront of building our next-generation products, including the WayFinding Care Assistant and AI platform. These solutions are rapidly scaling across multiple systems, teams, and client implementations. We’re looking for a Technical Program Manager to join this high-visibility team and connect the dots between product, engineering, and implementation. You’ll be the orchestrator who ensures features and integrations ship on time, at quality, and with clear communication across stakeholders. This role is critical in enabling our teams to execute with clarity and precision, while delivering on some of the company’s most strategic initiatives. 

What you’ll do 

Feature Planning & Execution 

• Partner with Product Managers and Engineering to translate product requirements into clear technical scope, milestones, and sequencing. 
• Partner with product, engineering, design to make tactical feature implementation decisions 
• Own and track feature delivery schedules; adjust timelines based on team capacity, customer needs, and business priorities. 
• Work alongside the engineering manager to coordinate sprint execution 
• Manage release readiness — dates, documentation, approvals, and communications. 
• Anticipate risks and surface tradeoffs early, helping product and engineering make informed decisions 

Cross-Team Integration & Alignment 

• Work closely with multiple Product Managers in the AI product group to align feature workstreams and ensure features are sequenced and delivered cohesively. 
• Act as the liaison between engineering teams to surface and resolve technical dependencies. 
• Drive technical diligence and planning for major integrations involving the AI/WayFinding products, ensuring they are sequenced effectively alongside feature and implementation delivery 
• Maintain clear, shared documentation and updates to stakeholders on scope, delivery details, risks, and milestones — serving as the source of truth on delivery status across product domains. 

Client Implementation Support 

• Ensure upcoming client implementations are technically supported — capturing non-standard requirements, sequencing custom work, and aligning timelines with product and implementation teams. 
• Partner with product, engineering, and customer success to coordinate release timing decisions and address client-reported technical issues 
• Support demo environments and technical setup and configuration 

What you’ll bring 

• 3-5+ years of experience as a Technical Program Manager, Program Manager, or Engineering Program Manager