Enterprise Services Engineer

The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium. 

*This position requires work on-site full-time at the client based in Fayetteville, NC and an active TS/SCI clearance upon hire.

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Support Engineers 
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities 
  • Contribute to and track activity, after action, root cause and daily status reports 
  • Document best practices and Play Book entries 
  • Work closely with CSMs on improving Tanium operational status within key accounts 
  • Provide technical direction to customer IT support staff 

We’re Looking For:

Education

• BA/BS or equivalent experience required

Experience

• 5+ years of experience in IT/Consulting 
• 5+ years of experience in Systems Administration/Engineering 
• Active TS/SCI Clearance upon hire
• Hands-on Tanium experience a major plus 
• Strong troubleshooting skills 
• Ability to articulate and communicate 
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: 
  • Endpoint Security 
  • Endpoint Support/Troubleshooting 
  • Incident response 
  • Systems Management 
  • Systems Administration 
  • Software Engineering 
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.) 
• Demonstrated critical thinking skills
• Ability to break a rpoblem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com a