Global Technology- Manager, Technical Product Management, Enterprise Products and Platforms (EPP): STP-ATR

Company Description

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Oracle Cloud ERP, where our vision is to “Always be a... people led, product centric, future focused & trusted technology partner of choice”.

The Manager, Technical Product Management owns end-to-end technology product delivery, leads and inspires the working team​.  To be successful, in the true sense of Agile and Product management the TPM must be empowered to influence and challenge stakeholders as necessary to mitigate biases and ensure the most appropriate, efficient, and optimal solution is delivered to solve the business and end users' challenges.

Responsibilities include developing technology product roadmaps and prioritizing backlogs, deeply understanding the business goals challenges including end user needs.  They apply deep product domain knowledge, partners closely with the business, senior technical product management team, technical and delivery teams as needed to ensure value delivery.

This position reports to the Sr. Manager, Sr. Technical Product Manager.

Responsibilities & Accountabilities:

• Product Strategy and Roadmap definition
  • The Technical Product Manager owns end-to-end technology product delivery, leads, and inspires the working team.
  • Apply deep product domain knowledge, partners closely with the business, senior technical product management team, technical and delivery teams as needed to ensure value delivery.
  • Lead and manage mid/large Teams consisting of Sr. Technical Analysts, Business Analysts, developers, and Product QA Teams.
  • Work with Solution Architects for maintaining, developing, and enhancing the product.
  • Driving market requirements, designing solutions, and assessing technical issues and working on resolutions with Team.
  • Lead discussions with Stakeholders on Product management for Incidents, requests, development, enhancement, and testing.
  • Reviewing Product documentation and ensure all documentation is up to date.
  • Review and validate User acceptance criteria and follow Jira life cycle ensuring SLA’s/OKR’s are monitored and met.
  • Ensure McDonalds processes with respect to Incident Management/Request Management, Problem Management, Release Management are followed.
  • Ensures data protection guidelines are followed for sensitive personal data in accordance with McDonalds Data Governance standards and ensure execution and proper documentation as per Audit requirements/ IT General controls.
  • Work with System Integrators, internal & external audit teams to define & implement application Security & audit compliance.
  • Manages or supports a technology product, and/or suite of products with business impact.
  • Works with business partners to define the product vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.
  • Partners with business leaders, delivery teams, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Requirement Gathering and Prioritization
  • Work closely with business stakeholders to influence, gather requirements and prioritize feature development.
  • Translate customer needs and market demands into clear, actionable technical product requirements.
• Cross-Functional Collaboration
  • Works as part of a team of technical product managers