American Girl NYC - Personal Shopping Assistant

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:  The Personal Shopping Assistant position is part of the American Girl New York City retail store team.

Job Description

The Opportunity:  The American Girl New York City retail store is looking for a dynamic individual as a Personal Shopping Assistant to provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.

What Your Impact Will Be: 

• Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.
• Assist with the selling and booking of in-store special events and Bistro parties.
• Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready.
• Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed.
• Initiates and responds to client communications, schedules appointments, and follows up with client as needed.
• Utilizes Microsoft applications, including Outlook, to complete administrative duties.
• Keep up-to-date on product knowledge and services.
• Balances work tasks while supporting the Personal Shoppers individually.
• Follows all company standards, guidelines, policies and procedures consistently.

Qualifications

What We’re Looking For: 

• 1 to 2 years of retail sales and service experience preferred.  Previous experience in office administration a bonus.
• Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook).
• Demonstrated ability working with a broad and diverse work force and customer base, including working with children.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Team player; flexible to meet changing business demands.
• Must be available to work evening, weekend, and holiday shifts.

.The hourly rate for this position is  $18-19.*

*Hourly rate is based on a candidate’s education, skills and experience.

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy compa