Fraud Program Manager - Debit Card (Hybrid - Oak Ridge, NJ)

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

POSITION SUMMARY

Fraud Program Manager is accountable for end-to-end fraud risk strategy and fraud performance for the Debit Card program and portfolio, with authority to independently assess risk, recommend and implement controls, and drive cross-functional execution. The incumbent leads the development and ongoing optimization of fraud rules, processes, strategies, and controls to mitigate fraud risk while balancing customer experience, approval rates, and product P&L impacts. This role will be responsible for developing, implementing, monitoring, and reporting on effective fraud controls while partnering with Operations, Product, Technology/Data, Finance, and external vendors, and will drive reductions in fraud losses through data-driven solutions and program governance.

KEY RESPONSIBILITIES:

• Fraud Strategy Management
  • Own debit fraud strategy outcomes and roadmap, setting detection and prevention priorities and success metrics; optimize performance across fraud loss, approval rate, and customer experience, and communicate trade-offs and recommendations to leadership.
  • Interpret and operationalize changing network rules, operating regulations, and liability requirements; define internal controls and implementation approach for the debit portfolio in partnership with stakeholders.
  • Lead discovery and documentation of end-to-end fraud processes and control environment to identify vulnerabilities, define remediation requirements, and prioritize enhancements; drive execution through governance routines and stakeholder alignment.
  • Identify and quantify fraud trends and emerging threats based on industry intelligence and portfolio conditions; produce management-ready reporting, escalate material risks, and recommend risk actions.
• Fraud Rule Management
  • Define, document, and implement updates to fraud policies, rules, and thresholds; evaluate impact, obtain required governance approvals, and execute changes with appropriate monitoring and controls.
  • Own vendor partnership for fraud tools and services, including requirements definition, prioritization, delivery management, and issue escalation to ensure timely implementation and measurable performance improvements.
  • Own design, configuration, and ongoing optimization across fraud prevention platforms (FIS, FRM, etc.), including change controls, testing approach, and post-implementation performance validation.
• Financial analysis
  • Perform complex analyses of financial models, market and portfolio data, and fraud-loss drivers to produce actionable insights, forecast performance, and recommend strategy changes that improve risk outcomes, profitability, and operational efficiency.
• Cross-Functional Collaboration
  • Lead cross-functional delivery across Product, Operations, Technology/Data, and Finance to implement fraud initiatives; set workstream direction, drive decisions, and remove blockers to deliver outcomes.
  • Serve as the debit fraud subject matter expert, representing fraud strategy in governance forums; present recommendations, risks, and results to senior leaders and influence decisions across stakeholders.
• Compliance & Risk Management
  • Maintain working knowledge of applicable regulations and network requirements; ensure fraud controls and operating procedures are aligned, and document evidence of compliance as needed.
  • Own identification, triage, and resolution of fraud-related processing issues and enhancement opportunities; coordinate root cause analysis, drive corrective actions, and escalate when risk exposure warrants.
• Training & Communication
  • Conduct training sessions on fraud leveraging subject matter expertise.

SKILLS AND TRAINING REQUIRED:

• Independent decision-making and sound judgment in setting fraud risk prior