Manager, Applications

 

We are seeking to add an experienced Property management professional to our team to manage the Applications team & process. In this highly visible and dynamic position, you will be responsible for leading the application team, overseeing application processing, compliance with Housing Choice Voucher and company requirements, and final approval decisions. The role emphasizes a resident-focused approach, team leadership, process accuracy, and collaboration across Leasing, Property Management, and Compliance teams to ensure seamless applicant experience.

This is an office-based position based in Charlotte, NC.

The Role:   This position includes, but is not limited to, the following responsibilities:

• Team Leadership & Oversight
  • Supervise & guide Application Specialists in all aspects of the leasing application process.
  • Assign, prioritize, and monitor workloads to ensure timely completion of applications.
  • Provide ongoing coaching, training, and performance feedback to team members.
    
    
• Process & Compliance Management
  • Oversee initiation and follow-up on documentation during the lease application process.
  • Ensure accurate completion of the underwriting process and verification of required documents.
  • Monitor compliance with Housing Choice Voucher program requirements & company policies.
  • Maintain quality control and consistency in CRM documentation.
  • Final approval or denial of all lease applications, ensuring decisions aligning with company criteria, fair housing laws, and program guidelines.
    
    
• Customer Experience & Communication
  • Serve as the escalation point for complex applicant concerns or issues.
  • Ensure high-touch communication and support for prospects and residents throughout the application process.
  • Promote a problem-solving approach rather than complaint-driven interactions.
    
    
• Collaboration & Reporting
  • Partner with Leasing, Property Management, and Compliance teams to ensure seamless applicant transitions.
  • Track and report on application status, team productivity, and processing timelines.
  • Recommend process improvements to increase efficiency and accuracy.
    
    
• Other Duties as assigned by leadership.

Qualifications and Experience

• Bachelor’s degree business, accounting, or a related field (preferred)
• 5+ years of relevant Property Management experience, with min. 2 years of team supervision or management experience
• Proven leadership experience in property management, leasing, and housing program administration.
• Strong knowledge of Housing Choice Voucher (HCV) processes and application workflows.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.
  
  
• Key Competencies
• Strong attention to detail and financial accuracy
• Ability to manage sensitive resident interactions with professionalism and empathy
• Excellent communication skills, both verbal and written
• Results-oriented, with a focus on improving recovery rates and reducing disputes
• Process-driven and highly organized – can effectively manage multiple priorities in a fast-paced environment
• Analytical thinking and problem-solving skills - able to think outside the box
• Able to efficiently manage large volumes of transactional data
• Adaptability in a highly dynamic working environment, demonstrating a strong work ethic.