Senior Microsoft Solutions Engineer

Senior Microsoft Solutions Engineer Salary Range: $102,900.00 - $128,600.00
Exact compensation may vary based on skill, experience and location.   

  

POSITION PURPOSEAs a Senior MS Solutions Engineer, you will be responsible for the design, configuration, maintenance, integrations, user adoption, and continuous improvement of SAFE’s overall Microsoft enterprise productivity and collaboration solutions. You will work alongside leadership to develop MS solutions strategy and complete roadmap planning. A Senior Microsoft (MS) Solutions Engineer will also support and mentor lower-level technicians, and engage directly with internal customers, IT, and business partners, providing day-to-day comprehensive support of Microsoft solutions from initial request to fulfillment and resolution.   ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Provide exceptional service to internal customers, including end user training and support, and act as main point of contact for the business when escalated support issues arise.
• Accurately document all work performed through a ticketing system, including details and outcomes.
• Oversee requirements gathering, consulting, project planning, design, build, and testing of new and existing Microsoft solutions to meet business needs that support overall business strategies.
• Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report recurring problems.
• Leads and documents technical design of MS Solutions enterprise-level architecture and integrations processes.
• Monitor, configure, maintain, integrate, and drive user adoption of the following Microsoft solutions:
• Microsoft 365: Outlook, Word, Excel, PowerPoint, OneNote, Yammer
• Microsoft Teams Suite: Teams, Planner, Stream, Forms, Viva
• Power BI Pro
• SharePoint: On-premises and Online, and third-party tools (e.g., web parts, workflow engines, and content migrators)
• OneDrive
• Power Automate and PowerApps
• Web calls to other enterprise applications (e.g.CRM and ITSM)
• Design, configure, and maintain business process workflows.
• Generate and maintain MS solutions operating procedures and dataflow diagrams.
• Interact with vendor(s) for system and application upgrades and problem resolution.
• Develop design documentation, project plans and test procedures for the installation and upgrade of hardware and software.
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Maintain awareness, evaluate, and developed communication regarding software releases/updates for all MS solutions.
• Function as MS Solutions subject matter expert and technical advisor to IT and executive leadership, and business partners.
• Maintain architectural awareness of application layers (UI, shared core services, external interfaces, data services, etc.).
• Evaluate and recommend new and emerging technology.
• Provide training and mentorship to lower level employees.
• Ability and willingness to work off-hours and to be on call for emergencies.
• Complete other duties, as assigned

   QUALIFICATIONS Education/Certification:
Graduate degree and four years of related experience; or undergraduate degree and five years of related experience; or six or more years of related experience.

Holding one or more of the following certifications is preferred:

• Microsoft 365
• Microsoft SharePoint

 Required Knowledge: Strong working knowledge of Microsoft 365 enterprise productivity and collaboration solutions and common third-party application integrations. Experience Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills/Abilities:

• Excellent organization, customer service, relationship management, self-motivation, planning, interpersonal, problem-solving, and verbal/written communication skills.
• Ability to manage multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
• Ability to manage workload across many projects.
• Ability to work well under pressure while maintaining a high level of attention to detail.
• Commitment to meet or exceed individual and team SLAs and KPIs.

   LANGUAGE SKILLS:

• Excellent communication skills (verbal, written, listening skills, and empathy).

 MATHEMATICAL SKILLS AND REASONING ABILITY:

• Ability to interpret a variety of instructions furnished in written, oral, or sched