Director, Global HR Advisory Operations

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

As Director, Global People Advisory Operations, you will serve as a strategic program manager and operational partner within the People team, supporting scalable initiatives that enhance employee experience, operational efficiency, and data-driven decision-making. You will work closely with People Advisory Partners (PAP), Talent, Inclusion & Belonging, Legal, and business leaders to help deliver high-impact programs and ensure alignment with The Trade Desk’s global people strategy.  You will support the PAP Leadership for NAMER, EMEA, and APAC ensuring consistency in practices and provide the essential scaffolding needed to manage large scale, complex global implementations. 

What you'll do:

Program & Project Management 

• Lead execution of key global people programs (e.g., performance management, capacity planning, productivity initiatives, and support of other business facing HR programs, etc). 
• Develop supporting project plans, functional roadmap to support PAP strategic direction, timelines, and stakeholder communications to ensure successful delivery.   
• Manage cross-functional initiatives with clear milestones, risk mitigation strategies, and post-launch evaluations. 
• Translate strategic direction and planning vision into actionable plans and timelines. 

Operational Excellence & Rigor 

• Optimize PAP processes and workflows for efficiency and scalability. 
• Experienced in resource allocation and capacity planning aligned with most impactful business outcomes 
• Monitor and report on key metrics (KPIs, SLAs) to drive continuous improvement. 
• Act as a connector between business needs and People team capabilities, ensuring scalable and proactive support. 
• Identify and implement process improvements across the employee lifecycle. 
• Monitor service delivery metrics (e.g., SLAs, case resolution times) and drive continuous improvement. 

Cross-Functional Collaboration 

• Partner with Centers of Excellence (e.g., People Solutions, Talent, DEI, Total Rewards) to deliver integrated solutions, align on expectations, clear communication on priorities and resource allocation. 
• Coordinate all group communication to external COEs to foster open collaboration and transparency 
• Liaise with Legal, Finance, and IT to ensure compliance and alignment. 

Change Management & Risk Mitigation 

• Support change initiatives across teams, including communication and training. 
• Assist in managing sensitive employee matters and ensuring compliance with employment law. 

Data & Insights 

• Responsible for capacity planning and measurement of PAP Productivity metrics across global functions 
• Analyze trends and provide insights to People Operations leadership. 

 Correspondence & Communication 

• Draft and manage communications for people programs, including executive updates, employee-facing materials, and change management messaging. 
• Ensure clarity, consistency, and alignment with brand voice across all People Ops communications including communications globally to PAP team