Lead LVN – Surgical Specialties - SRS Otay – Day – FT

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$31.691 - $39.614 - $47.537

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

Additional Details:

• While this role is based out of SRS Otay, you may be asked to go to the following Sharp Rees-Stealy clinics as needed: Downtown, GMP (La Mesa), Rancho Bernado, and Sorrento Mesa.
• This role will support the following departments: Podiatry, Plastic Surgery, Audiology, and ENT

What You Will Do
Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Assists the Patient Care Manager and/or Patient Care Supervisor with the leadership of the Nursing staff and Patient Service Representative staff.

Required Qualifications

• 3 Years LVN experience in related clinical area
• Leadership experience
• California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians -REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Essential Functions

• Customer service
  Demonstrates courteous, professional and cooperative behavior towards patients and guests. Practices effective customer service in a manner that is perceived as pleasant, caring and responsive.
  Assists in problem solving and meeting customer needs with Patient Community Liaison.
  Consistently seeks out and responds to customer service issues and data.
  Sets standards and models service orientated behavior interactions with patients, staff members and physicians.
  Verbal or written positive feedback from clients (letters, "Catch Me Carings," etc.).
  Supervisory observation of positive interpersonal skills as described by department guidelines.
  Patient Interaction Forms with a specific complaint about the employee.
  Collaborates and communicates effectively with department physicians to resolve department-related issues.
  Shares pertinent information to increase department efficiency.
  Demonstrates courteous, professional and cooperative behavior towards physicians.
  Fosters teamwork to accomplish work goals in assigned departments.
  Anticipates and problem-solves issues with related ancillary departments.
  Networks with other departments to solve goals of assigned departments.
  Assists with assigned departments' needs as necessary (performing various roles, duties and functions) to maintain high level of quality service.
• Department efficiency and effectiveness
  Staffing:
  Ensures appropriate level of staffing (flex up and down) and assesses requests for time off (including breaks, late/early arrivals/departures and vacations).
  Works with Staffing Specialist to ensure coverage and/or provide adequate alternatives.
  Maintains attendance records on staff and notifies Patient Care Manager of attendance and overtime compliance.
  Monitors level of staffing to ensure appropriate service delivery.
  Collects time cards and checks for accuracy, prepares for approval and submits to manager by deadline.
  Monitors and tracks overtime.
  Daily Organization/Effectiveness:
  Ensures prompt and efficient return of messages in the department. Monitors patient flow, physician schedules and completion of daily tasks in the department to ensure quality and service standards.
  Employee Certification:
  Organizes and maintains nursing licenses and staff certifications to ensure current validity.
  Policy & Procedure:
  Monitors policy and procedure compliance within the department. Implements procedural changes, such as new protocols, and educates staff to changes.
  May maintain policy and procedure manuals and/or sit on Policy and Procedure Committees relevant to department function and front desk operations.
  Assures compliance with local and regulatory agencies.
  Financial:
  Maintains cost efficiency to achieve budget resul