Product Manager within the People & Organization Growth team

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

About the role

Your role as a Product Manager within the People & Organization Growth team will be to help drive the AI and Agentic AI initiatives within Corporate Process and Information Technology (CPIT) for People & Culture (P&C). The People & Organization Growth team is responsible for all Performance & Goals, Career and Talent Development, Learning, and Skills topics. In this role, you will act as the primary bridge between P&C (Human Resources) business process experts and engineers in CPIT AI Incubation team and coordinate across internal teams to ensure alignment of AI roadmap and other initiatives driven by People & Organization Growth within People Solutions.

• Run discovery with P&C business stakeholders and end users to define problem statements, user personas, acceptance criteria and success metrics.
• Translate business needs from user stories into technical specifications and acceptance tests for engineering, platform and ML teams.
• Prioritize work balancing business value, risk, compliance and technical dependencies or phased launches.
• Coordinate cross-functional delivery in collaboration with P&C business, CPIT AI Incubation team and SuccessFactors product teams.
• Help define and track KPIs (task completion, time-to-resolution, user satisfaction, ROI) and iterate based on telemetry and user feedback.
• Champion governance, data privacy and ethical guardrails: role-based access, data handling, human-in-the-loop policies and escalation behavior.
• Orchestrate user adoption, training and change management activities with P&C change teams and operations owners.
• Provide regular status updates, risks and roadmap to People Solutions leadership and cross-functional stakeholders.
• Present success stories internally and externally under the umbrella SAP runs SAP

 

 

Core responsibilities / expectations

• Drive business process transformation using agentic AI for People & Org Growth processes and board-level scenarios.
• Work with CPIT AI Incubation team to compare agent architectures, prompt approaches, retrieval strategies and model options; recommend production choices based on experiments and tradeoffs.
• Plan and execute pilots, beta releases; partner across teams to ensure monitoring, observability and incident response.
• Provide functional domain specific data and process insights for engineering team
• Coordinate system configuration and definition of customizing activities
• Support creation and maintenance of product documentation, playbooks, onboarding materials and stakeholder communications.
• Lead business change, user adoption of use cases, and plan rollout including communication
• Measure business value realization and usage (incl. telemetry)
• Contribute to identifying follow-up use cases and improvements

 

Preferred experience and skills

• Proven SME and/or Product Manager experience delivering digital/AI products (3–5+ years recommended), preferably in SuccessFactors, automation or agentic AI contexts.
• Practical knowledge of LLMs, retrieval-augmented generation (RAG), chaining/orchestration patterns and tool-enabled agents.
• Experience integrating with enterprise HR systems (SuccessFactors preferred) and understanding HR data/workflow patterns.
• Demonstrated ability running pilots, canary releases, feature-flag rollouts, and establishing observability for AI services.
• Strong stakeholder management, facilitation and product discovery skills; able to lead cross-functional workshops and align diverse stakeholders.
• Experience defining governance, safety and ethical guardrails for AI systems and working with compliance teams.
• Excellent communicator — able to convey