Director, Multifamily Program Management

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.


DIRECTOR, MULTIFAMILY PROGRAM MANAGEMENT
Job Summary: The Director, Multifamily Program Management will oversee and lead the execution of strategic programs and projects aimed at enhancing operational efficiency, resident satisfaction, and overall business performance within our multifamily portfolio.
Location: Norfolk, Virginia, Corporate Office (On Site)
Key Responsibilities:
Program Leadership & Strategy
• Lead and manage the development, planning, and execution of strategic multifamily programs to improve operations, resident experience, and business outcomes.
• Work closely with senior leadership to define program goals and key performance indicators (KPIs)ensuring alignment with the company’s strategic objectives.
• Provide thought leadership and contribute to the development of long-term strategies for programs growth and efficiency.
Cross-Functional Collaboration
• Collaborate with internal teams including operations, marketing, IT, finance, and HR to ensure successful program implementation and outcomes.
• Provide actionable recommendations to property management leadership and property teams to maximize portfolio performance
• Partner with external vendors and consultants, ensuring they are aligned with program goals and timelines.
Staying Current on Resident Program Industry Trends
• Continuously research and stay up to date on emerging trends and best practices in resident engagement, amenities, and technology solutions to enhance the overall resident experience.
• Analyze market shifts, competitor offerings, and new technologies to proactively introduce innovative programs and services that increase resident satisfaction, retention, and attract new tenants.
• Leverage industry insights to implement sustainable, efficient, and forward-thinking resident programs that align with the company’s strategic goals and evolving market demands.
Project Management
• Oversee the execution of multiple resident program initiatives across the portfolio, ensuring timelines, budgets, and scope are managed effectively.
• Establish clear project milestones, regularly assess progress, and adjust plans as necessary to meet objectives.
• Track and report on program and project performance, ensuring that objectives are met, and any issues are proactively addressed.
• Regularly update senior leadership and stakeholders on program status, risks, and successes, offering insights and recommendations for program adjustments.
• Manage communication channels to ensure stakeholders at all levels are informed of key milestones and program outcomes.
Team Leadership & Development
• Lead, mentor, and develop the team, ensuring alignment on company goals and consistent delivery of program outcomes.
• Ensure appropriate resource allocation and set clear expectations for team members.
• Foster a collaborative and results-oriented team culture.
Process Improvement
• Identify and implement process improvements across multifamily operations and program management to drive efficiency and reduce costs.
• Standardize and optimize workflows, project documentation, and reporting processes to ensure consistency and effectiveness across all programs.
Qualifications:
• Bachelor’s degree in business administration, Operations Management, Real Estate, or a related field.
• 8-12 years of experience in program management, with at least 5 years in a leadership role within the multifamily real estate industry.
• Proven experience managing large-scale, multi-disciplinary projects with cross-functional teams.
• Expertise in budgeting, contract negotiation, resource allocation, and managing project lifecycles from inception to completion.
• Strong leadership, communication, and interpersonal skills with the ability to influence and drive results across teams.
• Exceptional organizational and time management abilities, with a keen eye for detail.
• Proficient in project management tools and advanced knowledge of Excel and reporting systems.
• Ability to navigate complex problems, identify solutions, and implement changes effectively.
• Strong understanding of the multifamily industry, including market trends, operational best practices, and emerging technologies.
• Experience with multifamily property management software (e.g., Yardi, MRI, RealPage), preferred.
• PMP (Project Management Professional) certifi