Director, Customer Engineering Firmware

Company Description

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. 
 
Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

Job Description

• This Senior Leader’s primary responsibility will be to lead a team of Firmware Engineers in support of WDC’s released Enterprise SSD products.
• The candidate will lead a team of engineers responsible for resolving complex customer qualification and field issues. The team will implement firmware modifications which may enhance performance, improve quality, and/or achieve cost reduction goals.
• Collaborate and drive engagement with related engineering functions such as Sustaining PDT, Development FW Team, ASIC Design, Memory System Engineering, Memory Device Engineering, Manufacturing, PQR, Account Teams etc.
• Align resourcing according to the Organization’s strategic directions, driving clarity and ensuring success for projects.
• Lead and coach the team to deliver for success. Maintain a diverse and inclusive environment that attracts, develops, and retains high performers.
• Ability to communicate ideas and shared vision effectively with Executives and Engineering teams.
• Strong aptitude and penchant for problem solving, complexity analysis and decision making.

Qualifications

• Bachelors/Masters with minimum 10+ year's experience.
• Direct experience delivering firmware for complex flash products.
• 5+ years of experience as a manager leading high performing engineering teams
• Exposure in leading large cross functional organizations that collaborate across multiple geographies.
• Experience building and managing high performance engineering teams
• Adaptable and agile with a mindset to drive innovation concurrently with execution
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
• Strong skills in critical thinking, decision making, problem-solving, and attention to details

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at staffingsupport@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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