Staff Outbound Product Manager - Impact

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow Impact is the enterprise software industry’s first value acceleration product. Built on the Now Platform, it combines AI‑powered recommendations, expert guidance, premium tech support and tools – all delivered in a personalized digital experience. Launched in January 2022, Impact has become the fastest growing product in company history.

This Impact Outbound Product Manager role combines a deep understanding of product capabilities, market, and competitive dynamics, with a passion to inform the roadmap and help our customers adopt Impact accelerating their time to value with ServiceNow. We are seeking a Product Manager to grow and lead our pre & post sale GTM enablement. You will be customer facing and will be deeply involved with empowering our go to market leaders and driving the post-sale non-digital experience for our customers.

What you get to do in this role: 

• Assist with the end-to-end cross-functional engagement for the sales process for this product, engaging with sales leaders at all levels to create engagement, excitement, and build the customer pipeline in the regulated environment industry
• Deliver and refine high quality sales & customer enablement content that describes the value of the product innovation
• Develop a deep understanding of customer needs, use cases, and success outcomes, to influence the product roadmap f
• Develop best-in-class assets to drive adoption by customers and partners 
• Work in close coordination with Sales, Solution Consulting, Product Marketing, Success resources, and Technical Alliances to inform product strategy, go-to-market and customer adoption plans
• Lead cross-functional teams to accomplish our goals

 

 

Qualifications

 

To be successful in this role, we need someone who has:

• 4-8 years of experience in product management or product marketing
• 4+ years of experience in a customer-facing role
• Knowledge of storytelling best practices for enterprise software products.
• Experience creating enablement content for sellers & customers.
• Exceptional communication skills who can build trust with internal partners quickly and engage with customers across all levels of leadership
• Knowledge of ServiceNow & the Impact product is a plus.
• Proficiency in swiftly comprehending product features and effectively communicating their value in enhancing the customer experience journey.
• Understanding of product lifecycle activities, usage, adoption, and key measures of success for the software products.

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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