Customer Relations Agent

<h3>Company Description</h3><p><strong>About Teya</strong><br/> Teya exists to make sure that every small and growing business in Europe has the opportunity to thrive. We want to become Europe’s go-to software solution for these businesses, simplifying their every day and helping them reconnect with the joy of running their business. Teya was born in 2019 and is home to over 2,000 employees in 15+ countries. We've built a fast-paced, energetic, and innovative environment that is dedicated to bringing the best solutions to customers.</p><h3>Job Description</h3><p><strong>Your Team</strong><br/> You will be part of our <strong>Customer Operations Team</strong> in Prague. A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and make sure that their feedback is acted upon. </p><p><strong>Your Mission</strong></p><ul><li>Be the amazing support for our customers they always wished they had. Whether by phone, e-mail or chat;</li><li>Helping our customers with setting up the Storyous system and its individual functionalities as well as our Payment terminals:</li><li>To work with our developers in case our system is not working as it should or could work even better;</li><li>Collect feedback from our customers and pass it on to the company;</li><li>Get to know our systems and equipment so well and in detail that colleagues from other departments will turn to you for advice.</li></ul><h3>Qualifications</h3><p><strong>Your Story</strong><br/> You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. <strong>You have strong communication skills and are fluent in Czech and English.</strong></p><ul><li>You're fixated on the customer and everything we can do to serve them;</li><li>Confident in communication and interpersonal skills;</li><li>Fiercely competitive and relentless when it comes to goals and targets;</li><li>Eager to learn and improve every day: you have great energy and passion for what you do;</li><li>Spontaneous and certain in your ability to overcome obstacles;</li><li>Previous experience in a similar role is desired but not mandatory;</li></ul><p>The best part about you is that you have a gift for quickly finding common ground with every type of person!</p><h3>Additional Information</h3><p><strong>The Perks </strong></p><ul><li><strong>26 days</strong> of Annual leave, home office, sick days</li><li><strong>Benefit Plus Cafeteria</strong></li><li>Free Mobile tariff</li><li>Frequent team events &amp; activities in the office and outside</li><li>Possibility to travel to other offices around Europe</li><li>Office fruits and speciality coffee every day</li><li>Friendly, comfortable and informal office environment</li><li>Flexible working hours as long as it suits you and your team</li></ul><p><em>Teya is for forward-thinkers and change-makers. We give greater priority to a growth mindset and the desire to learn over experience. We put our people first and focus on giving them the opportunities and challenges that foster personal growth. To build high-performing teams, we’re always looking for people with diverse backgrounds and experiences to join us.</em></p><p><strong>All CVs and supporting documents must be submitted in English.</strong></p>