Client Service Director (f/m/div)

Client Service Director (f/m/div)

Hamburg, hybrid

Our team in Germany combines technology and experience design to create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty are digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market. Your clients will include nationally and internationally recognized brands such as C&A, Jägermeister, Beiersdorf, Wempe and many others.

JOB PURPOSE

As a Client Service Director within our Experience & Engineering team, you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. Someone who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and production ready proposals, to solve the challenges of our clients, today. 

KEY RESPONSIBILITIES

- Fully understand our clients’ needs and business objectives. Prioritizing and managing clients’ expectations across all digital projects;

- Drive and deliver flawless client service by maintaining exceptional relationships with key decision-makers;

- Effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key customers and internal team(s);

- Research and pursue opportunities for client growth;

- Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust;

- Prepare regular reports of progress and forecasts to internal and external stakeholders.

WHAT WE ARE LOOKING FOR

- 8+ years of digital agency experience and a proven track record of Account Management or Client Service Delivery experience; 

- A solid understanding of the overall dynamics of the digital industry and digital product delivery process;

- Understanding how strategy, design, technology and data are essential to delivering impactful and valuable digital products/experiences. 

- Strong communication, listening and interpersonal skills in building relationships with professionals of all organizational levels;

- Understanding of the commercial dynamics of a digital agency; 

- Someone who is able to “connect-the-dots” across channels and touchpoints internally as externally;

- Solid written and verbal communication skills;

- Working proficiency in German and English;

- Directly Available to start working in Hamburg area, Germany.

WE OFFER

- Company pension scheme

- Flexible working hours, working from home and abroad work

- Lease bike options / JobRad 

- Health & Wellbeing -  you have free, anonymous and unlimited access to 1-on-1 online coaching and mindfulness consultations with psychologists via chat, phone or video call 

- €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport

- Future Bens - We cooperate with FutureBens and offer you exclusive access to sustainable, healthy products at attractive deals

- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.

- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERS