Jobs and Careers

Client Manager, Histopathology (Hybrid)

Belgiumfull_timeVerifiedPosted 31 Mar 2025

About the role

Client Manager, Histopathology
Are you ready to take your career to the next level? CellCarta is seeking a skilled and detail-oriented Client Manager, Histopathology to join our global team in Antwerp, Belgium. In this pivotal role, you'll be responsible for scoping, budgeting, and managing incoming client requests for services in clinical trials and assay development. You will collaborate with cross-functional teams to ensure top-tier customer service, regulatory compliance, and project execution. Join us and be part of a mission-driven company focused on advancing patient therapy. Apply today!
Summary
Act as the Client Manager for designated sponsors, leading internal strategic sales efforts and coordinating multi-site responses to sponsor requests. Collaborate with business development, marketing, scientific, and financial teams to deliver exceptional customer service.
Responsibilities

Interact with sponsors to qualify bids and scopes of work.
Demonstrate a mastery in evaluating and determining complex immunohistochemistry study requirements of clinical studies for clients by providing a high level of consultative support to proactively identify and execute the best solutions with the goal of exceeding customer expectations but keeping in mind internal capabilities.
Develop and/or review proposals or Statement of Services for accuracy as necessary.
Prepare sale price estimates for protocols, bid requests, study revisions and additions using site's suggested selling price.
Creatively identify ways to secure opportunities which leverage other business lines, in conjunction with business development, scientific staff, finance, management and others.
Proactively partners with the business development and operational team to gain overall customer satisfaction and proactively identifies future business development opportunities.
Follow up with clients to ensure that proposals are complete and answer their needs as appropriate.
Assist management in monitoring sale pricing practices to determine accuracy and relevance to study type, service and operation processes.
Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
Ensure all required legal documents are in place.
Coordinate and facilitate proposal and/or Statement of Services processes to ensure smooth and timely business process flow by working with the business development, marketing, scientific and finance staff.
Interact with scheduling or project management groups to identify the dates for study or service initiation and assist with scheduling needs as required.
Assist with updating and maintaining applicable databases.
Assist with client visits, including giving scientific presentations.

Education

Minimum a Bachelor’s degree in Life Science, Biology or related field - required. Post-graduate degree (M.Sc., Ph.D.) is preferred.

Requirements

3-5 years in client services or related experience required.
Experience in contract research and/or pharmaceutical setting preferred.
Technical expertise and understanding of histopathology assay development and interpretation processes in the pharmaceutical, biotech, contract research, diagnostic, or life science industry.
Business acumen and experience with customer interactions and communication focused on understanding their needs and translating this into assay development requirements.
Strong character and integrity; a consensus builder and innovator who thrives in a collegial atmosphere with a results-driven team.
Team player, stress-resistant, with strong communication and organizational skills, and a continuous improvement mindset.