Director, Business Operations

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, the VCA team solves the most strategic problems for our clients.

The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization.

The Director, Business Operations, will focus on our North America Visa Consulting & Analytics (VCA) operations and program management with emphasis in strategic and operational projects that have large impact across the North America team. The Director, Business Operations will directly report to the Sr. Director, Strategy and Operations of North America, VCA.

Overview

Responsibilities of this role include:

• Lead a team of professionals that support vendor management, operations, and revenue management
• Producing NA VCA performance reporting, including leading business review discussions with senior leadership
• Develop and execute operational strategies that support company goals and objectives
• Partner with senior leadership to align business operations with long-term strategic vision
• Support tracking and reporting processes to ensure Visa fulfills our client commitments
• Collaborate closely with partners on deliverables and enablement functions on working to resolve financial and reporting discrepancies
• Develop a broad and deep understanding of Value-in-Kind, and Visa’s business and products, and the greater payments landscape within VCA
• Provide regular reporting and analysis updates for senior level consumption within Visa Inc.
• Coordinate operational process improvement efforts and ad hoc projects as needed
• Support the development of management changes, communications, training, and other program resources
• Support analytics for North America Value-in-Kind planning of Annual Budget, Multi-Year Plan, and senior leadership business reviews
• Share best practices and provide regional input into activities and initiatives with the Global team
• Understand how our internal systems, platforms and tools are being uses to be able to assess and provide feedback, and maintain up to date documentation
• Support VCA in onboarding new employees to internal platforms and ensure understanding of end-to-end processes
• Supporting broader S&O team with ad hoc strategic projects that impact the VCA organization

The ideal candidate will be an analytical, self-motivated, highly collaborative team player who is flexible and proactive at identifying and resolving issues.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• A great team member who adds energy, ideas and fun to our team and corporate culture
• Experienced leader who can lean in to their team’s responsibilities and brings a positive atmosphere across a hybrid organization
• Strong analytical skills, with demonstrated intellectual and analytical rigor and attention to detail
• Creative thinker with a results orientation who approaches any challenge with thoughtfulness, drive, and appropriate urgency
• Strong communication skills and ability to influence stakeholders and drive towards desired outcomes
• Aptitude to grasp new and complex concepts quickly
• Effective written and verbal communication skills (highly proficient with PowerPoint, Wo