Senior Database Engineer

The CCS Advanced Service Engineering organization consists of a diverse, highly skilled, and specialized team of Advanced Services Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As an integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

For this position, we look for an experienced, talented and self-motivated Advanced Services Engineers to work with customers across the world. Fluency in languages other than English is an advantage.

Working as a Database Specialist, this position is part of the CSS Expertise Center Delivery organization. The role is focused on Database support for Oracle Database product running on various platforms, Oracle or non-Oracle, including Oracle Engineered Systems Platforms but also in SPARC platforms, and on Cloud Infrastructure (OCI) or Cloud at Customer (ExaCC) deployments. 

What You’ll Do - Be the vital piece of the puzzle that connects us to the millions of businesses that need our help to evolve. 

Proactive support

• Proactively working with CSS customers to ensure their successful deployment of the Oracle Infrastructure Platform.
• Technical assistance with software installation
• Customer solutions architecture concepts and reviews (e.g. MAA)
• System configuration health checks and Performance tuning assessments
• Upgrade and implementation planning and advice on Patch Management
• Proactively alerting customers to product developments and issues
• Knowledge Transfer: Prepare and present training programs (and technical workshop), designed to educate Support Services employees and customers on technical topics
• Researching and responding to technical inquiries
• Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments
• Become a trusted advisor for our CSS customers
• Forming effective professional relationships with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

Reactive support

• Delivery of reactive onsite technical support in a timely manner
• Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen
• Perform root cause analysis of difficult product problems and their solutions/technical escalation management
• Interact with key customer personnel to enhance collaborative problem solving
• Providing and verifying problem workarounds or patches

What You’ll Bring Your enthusiasm, knowledge, and customer-centricity. We also look for:

• Hands-on experience with the Oracle Platform Infrastructure Products: Systems (T-series), Oracle Linux, Solaris, Oracle Solaris Cluster, Oracle Secure Backup (OSB), ZFS Storage appliance.
• Hands-on experience with those Oracle Software Products: Oracle VM Virtual Box, Oracle Database, Oracle Directory Server 
• Strong Systems Administration Unix skills are essential, additional Linux/Windows skills are useful
• Experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Database Appliance (ODA), Oracle Cloud Infrastructure (OCI), Oracle Exadata Cloud at Customer (ExaCS and ExaCC) or comparable platforms
• Solid hands-on experience with Oracle Database and Real Application Clusters (RAC) essential.
• Advanced OS Administration skills with Unix / Linux (Oracle Linux or Red Hat Linux) are essential. Solaris and Solaris-Cluster skills are a plus
• Hands-on experience in installation, configuration, operation and administration for one or more Oracle Cloud / Platform and Infrastructure products, preferably Oracle Engineered Systems (Exadata, ODA, BDA), Oracle Private Appliance (PCA), or cloud deployments with Oracle Exadata Cloud at Customer (ExaCS and ExaCC) or Oracle Cloud Infrastructure (OCI)
• Knowledge and experience is associated storage options, ZFS Storage appliance, ZFS Storage-Pool
• Knowledge on implementing and maintaining related Oracle products: Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM, Grid Control, Oracle VM / KVM, Oracle Directory Server
• Will add a plus to have solid knowledge and experience on the following topics:
• Networking products and technologies: Network switches, Networks protocols, Network Security (