Jobs and Careers

OPRIM Operations Officer - SVP

United Statesfull_timeVerifiedPosted 12 Mar 2025

💰 $196,320/yr($130,880/yr – $196,320/yr)

About the role

The Operations Officer drives the overall administrative activities of the business. These tasks may include, business continuity activities or addressing issues. The Operations Officer coordinates and manages activities to drive day to day efficiencies for the head of OPRIM, such as key stakeholder engagement, managing deliverables for the OPRIM Leadership team, and other operational needs and ad hoc projects as necessary. This role will report directly to the Head of the Office of Privacy and Responsible Information Management (OPRIM).

Serves as a senior compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework.

Responsibilities:

Drive administrative, operational, reporting and quality improvements through partnership with internal teams.
Establishes critical management routines and supporting documentation to drive completion of Business-Critical Milestone Reporting and associated process and producing related reporting to ensure quality, efficiency and accuracy for the department.
Inventory and manage critical department operations and planned deliverables for the Head of OPRIM
Work with OPRIM, and Office of Fair Lending and Privacy (OFL&P) leadership to support the people strategy as well as the communication strategy for the department.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Responsible for all cross-product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters.
Work with ICRM Business Planning and Analysis and the OFL&P Programs team on execution of vendor management activities, including ensuring legal requirements are met and processing.
Work with senior leadership team to oversee headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed.
Maximizing the time and effectiveness of the Head of OPRIM
Additional duties as assigned

Qualifications:

10+ years of experience in financial services
Project management experience
Experience working in global and complex settings with multiple stakeholders
Knowledge of the financial services industry and technology, including Profit & Loss (P&L), accruals, client allocations, capitalization, recovery and fixed price contracts
Proven ability to work in a team of diverse skill sets and cultures
Proven ability to work in high-pressure, time-sensitive environments
Consistently demonstrate clear and concise written and verbal communication
Must be a self-starter, flexible, innovative and adaptive;
Highly motivated, strong attention to detail, team oriented, organized
Awareness of regulatory requirements including local and US laws, international and industry standards
Advanced knowledge in area of focus of privacy, data, and records management.
Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
Experience in managing regulatory exams and relationships with examiners, auditors, etc.