UroPrime Coordinator & Clinical Support MA

About the Role

Care coordination is an integral part of UroPrime that has had a positive impact on how care is delivered to patients with recurring UTIs. The UroPrime Coordinator role facilitates communication within the interdisciplinary team and the patient to proactively provide individualized, culturally sensitive care that allows patients to have access to quality healthcare through all phases of healthcare experience.

What You’ll Be Doing

• Answering UroPrime patient calls, appropriately answering clinical questions or routing to provider if warranted
• Provide all clinical documentation in EMR chart related to patient calls, interaction or tasks involved in the care of the UroPrime patient
• Mail UroPrime kits and/or education/patient material to patients when needed.
• Use the designated Patient Tracker Database (Case Management in Isalus) to track UroPrime patients from diagnosis to treatment decision and/or treatment.
• Assist with development and enhancement of processes within the UroPrime program, with the goal of improving clinical experience for referred patients, and better support for the referring physician.
• Provides clinical support as needed by rooming patients for urology procedures like Fusion prostate biopsies, ensuring a smooth, efficient, and patient-centered experience.
• Maintains strict confidentiality
• Performs other duties as assigned

What We Expect from You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma

• Certified Medical Assistant (experience working in healthcare setting preferred)

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills  

Ability to calculate basic figures and amounts.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of basic computer software.

Other Skills and Abilities  

• Knowledge of medical terminology to communicate with clinical staff

• Knowledge of health insurance and prior authorization process

• Knowledge of common safety hazards and precautions to establish a safe working environment

• Adapts easily to various environments

• Ability to read and comprehend oral and written instructions

• Ability to follow written protocols, policies and procedures

• Ability to establish and maintain effective working relationships with the patients, families, employees and the public

• Ability to communicate clearly and effectively

• Ability to organize, track and maintain quality assurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional lab environment.  This role routinely uses standard lab equipment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day.  Minimal travel is expected on