Senior Account Manager

About Mod Op

Mod Op is a full-service advertising agency able to offer clients a full suite of solutions. Mod Op can offer you access to low-cost, high-quality health care options and a team of enthusiastic, collaborative and motivated coworkers who see career development and personal development as intertwined.

Although remote, the person in this role needs to reside in GA, TX, OH, or FL. Please do not apply for this position if you do not reside in one of those states. Relocation is not provided.

About the role

As a Senior Account Manager, you will be the driving force behind building and maintaining strong client relationships, ensuring strategic alignment, and delivering high-quality work that drives measurable results. Your role is to deeply understand each client’s business, uncover opportunities for growth, and proactively guide them toward success. You will collaborate closely with internal teams—including Project Management, discipline leads, and subject matter experts—to ensure delivery of meaningful, high-quality work. Acting as a trusted partner and advisor, you will anticipate client needs and help them navigate challenges, identify and maximize growth opportunities, and and provide strategic recommendations that create lasting impact. Your ability to foster collaboration, provide strategic insight, and advocate for your clients' success will set both our clients and our teams up for success and be critical to both client retention and business growth. 

At Mod Op, we’re more than just an agency—we’re a team of forward-thinking professionals who are passionate about driving client success. We believe in fostering meaningful relationships, collaborating across disciplines, and delivering impactful solutions that help businesses grow. If you are a strategic thinker with a passion for building lasting client partnerships, we’d love to hear from you. Join us and be part of a company that values innovation, creativity, and excellence in everything we do.

Requirements

Skills & Experience

• A natural leader who fosters collaboration, inspires teams, drives success and thrives in a fast-paced, client-focused environment. 

• Expertise in digital marketing, website development, product innovation, and brand marketing. 

• Strong ability to navigate agency dynamics, balancing multiple projects, guiding interdisciplinary teams to execute complex projects successfully. 

• Outstanding communication and interpersonal skills, fostering trust and long-term relationships with stakeholders at all levels. 

• Proven success in managing multiple accounts, setting clear expectations, and delivering exceptional client service. 

• A strategic thinker with a keen business acumen, capable of identifying client challenges, business opportunities, and pathways to growth. 

• High emotional intelligence and adaptability, with the ability to manage complex situations with professionalism and composure. 

• Passion for problem-solving, with a proactive and solutions-oriented approach to client engagement.

Qualifications

• 8+ years of experience in client success, account management, or strategic consulting within a digital, marketing, or technology agency. 

• 4+ years of experience managing high-value client relationships, including engagement with executive-level stakeholders. 

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred. 

• Proven track record of growing client accounts, driving strategic initiatives, and managing budgets effectively. 

• Deep understanding of digital technologies, marketing automation, and third-party technology vendors. 

• Exceptional ability to present complex ideas with clarity, confidence, and impact. 

• Experience leading long-term, multi-channel engagements across digital marketing, eCommerce, and brand strategy. 

• Strong financial acumen, with experience in fiscal planning, profitability management, and revenue forecasting. 

• Adept at working in a fast-paced, dynamic environment with the ability to balance competing priorities and deadlines. 

Responsibilities

Client Partnership & Satisfaction: 

• Serve as the primary advocate for your clients, ensuring their objectives, priorities, and expectations are met and exceeded. 

• Build and maintain genuine, long-term relationships with key stakeholders, fostering trust and collaboration. 

• Translate client business objectives into clear strategies and actionable plans for internal teams. 

• Actively manage client accou