AVP, Recovery Systems Solutions (RSS) - Financial Systems Configuration

Role Summary/Purpose:

The AVP, Recovery Systems Solutions (RSS) - Financial Systems Configuration leads and delivers cross-functional programs that impact the financial systems and recovery processes within the Recovery Operations supporting recovery applications.   This role oversees Recovery Operations build initiatives driven by host platform changes (Fiserv, VisionPLUS, GECOM), new client and product integrations, cloud migrations, and strategic transformation programs. The AVP partners closely with Technology, Operations, Compliance, Legal, Strategy, and Collections leadership to define solution design and implementation efforts.  The role is accountable for driving L3 owner sign-off for all strategic initiative builds, driving cross functional engagement during development and configuration of solution, supporting QA and UAT testing efforts and production readiness approvals. This role also supports RSS priorities including remediation analysis, financial reconciliation support, and other activities as needed.  

Essential Responsibilities: 

• Serve as the RSS lead and primary solution analysis, design and configuration delivery for major initiatives including new client integrations, new product implementations, and strategic programs (e.g. Project Clarity and Optis, Self-Serve Customer Portal).  

• Provide solution design and build leadership for work spanning multiple L3 teams leveraging Debt Manager and other recovery applications.  

• Lead configuration, FDS creation/updates support financial postings and reconciliation, implement and deploy application configurations for projects involving host systems (Fiserv, VisionPLUS, GECOM) updates and associated impacts to ledgering, accounting, payment posting, and reconciliation systems/applications.  

• Partner with AVP, Recovery Systems Interface & System Monitoring Lead, AVP, Recovery Financial System, AVP, Recovery Systems Solutions Manager on key control activities, reconciliation and system monitoring as needed.  

• Collaborate with maintenance/support teams on remediation analysis and validation, including sign-off verification to confirm accurate parsing, processing, and implementation results.  

• Support RSS risk and control execution in partnership with the Process Governance COE, including annual/periodic requirements (RAQ, PRCSA, PRC, and process maps) reviews, evidence gathering, and support agreed upon issue of remediation delivery.  

• Partner with Compliance and Legal to implement and enhance controls aligned to Critical to Compliance (CTC) and Critical to Quality (CTQ) requirements for RSS.  

• Assess downstream operational impacts of technology and strategic changes; lead process redesign and recommend operating model or organizational adjustments as needed. Work with RSS technical teams, SMEs, and testing teams to ensure accurate prioritization and implementation.  Outline script scenarios with QA and UAT teams based upon project scope and solutions.   

• Identify