Lead Radiology Registrar (FT) Jefferson Health Center City

Job Details

The hours/schedule location will primarily be COB basement at 909 Walnut Street from 7a to 4p. Coverage will also include 3 Gibbon, JHN, COB MRI first floor, Honickman 4TH floor, 7 Thompson, Nuclear Medicine on 8 Main. . This Lead Registrar role will primarily support COB MSK which includes MSK, IR, General Ultrasound with a focus on complex procedures such as PRP’s Sclerotherapy. They will also assist with MRI and invasive fluoroscopy procedures. . The candidate must be qualified to schedule, pre-register, register, financially clear accounts, create estimates, collect payments, and answer billing questions. They will respectfully interact with supervisor, co-workers and other staff consistent with the core values of Jefferson. They must also support the registrars and monitor the workflow of the day to day operations along with supervisor and manager. They must be professional and lead by example.

Job Description

Job Summary

The Lead Radiology Registrar provides day-to-day support for the Radiology Registrars, acting as a subject matter and technical expert, systems super user, primary escalation point and preceptor.  Perform a variety of patient care activities, including prompt and accurate handling of scheduling, registration, patient requests, escalations and customer service recovery. Assists in reporting of technical or workflow concerns to the management team. Shares and provides real time resolution to staff.

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

• Train, provide feedback and coach radiology registrars in support of their adherence and productivity goals. Handle escalated patient issues, ensure radiology registrar's are providing optimal service and are in compliance with Jefferson Health policies and procedures, including Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI) at all times.

• Utilize Electronic Medical Record (EMR) to scub schedules, complete scheduling, registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.

• Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.  Assure regulatory and compliance requirements following local payor coverage determinations.

• Utilize software system to answer, coordinate, track, and monitor interactions across multiple channels of communication.

• Instructs the patient regarding preparations, pre -screens for radiologic examination using guide sheet posted at reception area.  Alerts appropriate personnel of each patient's arrival and awaits acknowledgment that message has been received.

• Maintain qualitative and quantitative individual and team performance targets

• Support, guide Registrars and manage the workflow of day-to-day operations. Ensure that Registrars meets performance metrics and manage escalated interactions by following established protocols to ensure patient safety and data integrity. 

Competencies (Knowledge, Skills, and Abilities Required):

Proficient in the use of computers.  Type 35 wpm.  Knowledge of medical terminology used by insurance and managed care health plans.  Bilingual skills a plus.  Knowledge of imaging procedures.

Minimum Education and Experience Requirements:

Education:

HS Diploma or equivalent preferred

AND

Experience:

3+ years of related experience required.

Minimum Certifications, Registration or License Requirements:

CPR certification preferred

Additional Information

Complete knowledge and understanding of the scheduling and registration of physician practices and service lines across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination. 

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is