Assistant Director of Admissions (Student Services Professional IV)

Job Title

Assistant Director of Admissions

Classification

Student Services Professional IV

AutoReqId

546658

Department

Admissions

Division

Student Transitions

Salary Range

Classification Range $6,320 - $9,014 per month

(Hiring range depending on qualifications, not anticipated to exceed $6,320 - $6,994 per month)

Appointment Type

Ongoing

Time Base

Full Time

Work Schedule

Monday – Friday, 8:00 AM – 5:00 PM

About CSUF

Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.  

About the Position: 

The Office of Admissions is responsible for determining student eligibility for admission to the University, processes and evaluates applications and transcripts, determining residency status, and reviewing appeals for exception to University Policy. This is an exciting opportunity for technically savvy, helpful, resourceful individuals looking to take the next step to further their career in a dynamic field that is essential to the success of the University. We seek an exceptional individual to join our team as the Assistant Director of Admissions (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under general supervision, the Assistant Director of Admissions plays a key role in working with applicants and students throughout the admissions process. Provide high quality service in all interaction with applicants, counselors, and parents of prospective students. Assess and communicate admissions requirements to prospective students, applicants, and others. Responsible for customer service efforts via the front desk operations. Leads 1 full-time Client Relations Coordinator (Student Services Professional II) and up to 5 full time Admissions Representatives. Indirectly supervises up to 20 student staff as they assist in customer relations. Maintain the Service Now system for managing email inquiries and ensure an accurate and time sensitive response to all customer inquiries. Oversee the phone tree and manage the walk-in office services. Make admission decisions and prepare data and statistics for each admission term. Prepare and update material for the Admissions Office websites. Prepare, schedule, update, and send official Admissions Office communications and admission decisions. Serve as a liaison with other administrative offices. Provide full support for yearly application processing from initial student inquiry to enrollment. Assist with the development and tracking of the Admissions Exceptions. Responsible for the implementation of a robust Appeals Process. Responsible for communications by phone, email, letter, social media and in person concerning admission or readmission policies including faculty, deans, high level administrators, students, families, counselors, and the community. Serve as a liaison and initial focal point with the Client Relations Team as well as other campus administrative offices who coordinate applicant support services. Review and evaluate complex admission cases, files, and issues. Provides training and work assignments for Admissions staff as well as campus partners, such as Athletics, Educational Op