Directeur adjoint de boutique | Montaigne H/F
RichemontAbout the role
A Chloe ASSISTANT STORE MANAGER is An ambassador of the maison, in charge of welcoming every guests into the chloe family.
HE/SHE supports the store manager in leading the team and supervising boutiques operations to ensure successful business; HE/she acts as the boutique leader in the absence of the store manager.
A CHLOE ASSISTANT STORE MANAGER IS:
1. A CLIENT CHAMPION
o Leads the team to INITIATE AND DEVELOP long-term relationships with clients
o Monitors CRM targets for boutique and per stylists and helps the team to reach them
o Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
o SUPERVISES CLIENT DATABASE with consistent follow up of staff client books
o Coordinates CONTACT CAMPAIGNS, gifting campaigns and other clients’ activations
2. AN OMNICHANNEL BUSINESS Promoter
o Leads by example and supervises sales on the floor to improve business performance and customer service
o ENSURES full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
o Assists Store Manager in analysing sales figures and CO-Creates MONTHLY/QUARTERLY/yearly action plan to improve business in line with maison strategy
o Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member
o actively participates in commercial activities and Proactively proposes new ideas to improve business
O IS aware of local trading environment and competitors’ activities
3. A TEAM LEADER
o Organizes energizing TEAM BRIEFINGS AND ensures consistently high level of motivation
o Maintains Excellent level of product knowledge by all team members AND FOLLOWS UP PROPER IMPLEMENTATION OF ALL NEEDED product and commercial TRAININGS
o Shadows sales on the floor to coach the team and identify further individual training needs
o SUPPORTS Recruitment and induction of team
o Leads by exemplarity, ENSURES good team spirit and translates CHLOE ATTITUDE OF ENTRENEURSHIP, togetherness, EXCELLENCE, creativity and positive impact
o IS AN ACTIVE MEMBER OF ASSISTANT store managerS community: sharEs best practices, asks, provides support
4. AN OPERATIONS EXCELLENCE SUPERVISOR
o SUPERVISES IMPECCABLE BOUTIQUE ENVIRONMENT and teams grooming AT ANY TIME OF THE DAY
o Proactively liaises with team and management to SUGGEST IMPROVEMENTS IN OPERATIONS, PROCESSES or more globally on boutique environment
o ENSURES IMPLEMENTATION OF ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND sustainability
o Supervises all Stock Management related tasks
o Oversees compliance of established Richemont policies and standards
WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,
WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.
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