Sr Business Analyst/ Project Manager - Technology and Process

The Business Analyst will be responsible for managing and implementing processes, solutions, and capabilities to drive the strategies and advancement of the Vaccine Contact Center. Responsibilities include and are not limited to: facilitate implementation of projects and tasks that support the Contact Center, ensure effective communication across all teams and work collaboratively across all internal resources and third party vendors for flawless project execution. The Business Analyst should have a background in business skills, management, communication, and analysis. Additionally, you should be an excellent communicator and comfortable with managing multiple tasks. You will be responsible to deliver programs/projects on time and perform at the most effective and efficient level in order to meet both internal and external customer’s needs.

Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget adhering to industry SLDC methodology
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility working with IT partners/vendors
• Ensure resource availability and allocation from business team and internal functions (i.e. Information Technology)
• Develop detailed project plans, as needed and assigned, to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and communicate to manager and team as requested and costs
• Measure project performance using appropriate systems, tools and techniques as requested
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders, partners, and vendors
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation as assigned/requested
• Ensure compliance with current regulatory and healthcare compliance guidelines.

Requirements

• Bachelor’s degree is required. Bachelor’s and/or Master’s degree in Computer Science or Computer Information Systems is preferred
• Ability to think strategically about technology and business processes and determine new solutions to improve overall efficiency is required
• Ability to develop large scale project plans that require cross solution integration and lead a project from inception to implementation is preferred
• Ability to work with business owners and suggest alternative solutions. Thorough understanding of how to map existing business processes and develop new, transformed processes as well as management of work-flows is required
• Excellent oral, written and presentation skills with ability to write communications for a variety of audiences is required
• Ability to build strong partnerships with all levels across the organization, as well as to interact effectively with senior management is required
• Understanding of regulatory and health care compliance guidelines with regards to systems is preferred
• Must be able to prioritize and manage multiple projects is required
• General, broad technology knowledge related to Contact Center Solutions (telephony, routing technology, call flows, etc.) is preferred
• Experience with Salesforce Service Cloud and/or Genesys is strongly preferred.

Benefits

A comprehensive benefits package which includes medical, dental, vision, disability and life insurance, 401k and a generous PTO Policy.

About Endeavor:

At Endeavor Consulting Group, our mission is to provide straightforward solutions to complicated situations. As a specialty project management technology and integration firm, we are laser focused on Operational Systems, Supply Chain Integration, and Product Development for Life Sciences enterprises. Our team is driven, energetic, and passionate about delivering results and earning the trust of our ever-expanding client base.

We are dedicated to building a thriving company culture and a workplace environment that fosters respect, honesty, and creativity. Our goal is to help our clients triumph; to do that, we must remain fiercely committed to ensuring the happiness and fulfillment of our employees. In pursuit of excellence, we look for individuals with a customer-focused approach to problem-solving, a desire to exceed expectations, a philanthropic point of view, a dedication to quality service, and a strong technological background.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientatio