Jobs and Careers

Front Desk Supervisor

River Ranch, FL, United States, United Statesfull_timeVerifiedPosted 31 Jul 2026

💰 $38,000/yr

About the role

Company Description

Pay Rate: $18.50/hour – Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Front Desk Supervisor, you will lead the daily operations of the Front Desk while ensuring exceptional guest service from arrival through departure. This leadership role is responsible for supervising and developing the Front Desk team, supporting daily operations, resolving guest concerns, and maintaining Westgate's high standards of hospitality.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Front Desk Supervisor:

• Supervise, coach, train, and support Front Desk team members to deliver outstanding guest service.
• Oversee daily Front Desk operations, including guest check-in, check-out, room assignments, and reservations.
• Assist guests by resolving questions, concerns, and service recovery situations in a professional and timely manner.
• Prepare daily reports, review arrivals and departures, and monitor guest accounts and cash handling procedures.
• Coordinate with Housekeeping and other resort departments to ensure guest readiness, including VIP arrivals.
• Create Front Desk schedules and conduct team meetings to communicate operational updates and service expectations.
• Ensure compliance with company policies, cash handling procedures, and quality service standards.
• Monitor team performance and provide coaching, recognition, and accountability as needed.
• Maintain a welcoming, organized, and professional Front Desk environment.
• Perform other duties as assigned.

Qualifications

What You Will Bring as a Front Desk Supervisor:

• High school diploma or equivalent required.
• Previous Front Desk, hospitality, hotel, or resort experience required.
• Previous supervisory or leadership experience preferred.
• Strong customer service, communication, and conflict resolution skills.
• Ability to lead, motivate, and develop a team in a fast-paced environment.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Basic computer proficiency and experience with hotel property management systems preferred.
• Commitment to delivering exceptional guest experiences.

Requirements:

• Ability to stand for extended periods throughout the shift.
• Ability to lift up to 15 pounds.
• Must be available to work weekends, holidays, evenings, and flexible schedules as needed.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Must uphold Westgate Resorts' standards of professionalism, integrity, leadership, and guest service.