Commercial Parts Pro

Job Description

Commercial Parts Pro

The Commercial Parts Professional is an advanced level sales position capable of providing expert customer care to professional customers. The position is responsible for profitable growth of the professional business by building lasting relationships with timely automotive solutions and parts.  The role has expert knowledge of automotive systems and part knowledge.  The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has the ability to direct drivers to ensure safe, timely and accurate delivery. Position is full time (PT on exception need basis). MVR certification preferred.

Primary Responsibilities

·       Create, build and maintain professional customer relationships

·       Provide GAS3 selling experience to professional customers

·       Ability to achieve profitable sales and margins

·       Achieve personal and store sales goals and service objectives

·       Dispatch drivers ensuring delivery standards are achieved

·       Maintain commercial stocking programs

·       Build and maintain a network of second source suppliers

·       Partner with GM to ensure proper driver coverage

Secondary Responsibilities

·       Maintain core bank and commercial returns

·       Maintain commercial credit accounts

·       Partner with CAM and CSM for customer and territory alignment

Success Factors

·       High customer retention

·       Ability to locate and stock parts

·       Safety knowledge and skills

·       Operating inventory systems and store equipment

·       Parts and automotive system knowledge skills

·       Operating POS and Parts lookup systems

·       ASE P2 certified or ASE ready equivalent 

·       Advanced solution, project and product quality recommendation ability

·       Ability to source from numerous places including special order, FDO,    second source, etc.

·       Advanced selling skills for commercial customers

·       Ability to multi-task and remain organized

·       Effective communication, listening and problem solving skills 

Essential Job Skills Necessary for Success as a Commercial Parts Pro

·       Working knowledge of automotive systems, and diagnostic ability to include: Ignition, internal engine, suspension, brakes, electronic, exhaust, etc.

·       Speak and write English (Spanish a plus)

·       The Ability to communicate effectively and build strong relationships with customers, peers and management

·       Ability to read and interpret documents such as P&L, safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence

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