Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Learning Experience Architect within PNC's PNC University organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; Kalamazoo, MI; OR Houston, TX. This position is primarily based in a location within PNC’s footprint.

This role will support the Asset Management Group, Corporate & Investment Banking, and Credit (ACC) Lines of Business.

In additional to the Job Description below the Learning Experience Architect will:

• Consult, recommend, design and/or develop learning solutions that fulfill business objectives and achieve return on investment.
• Curate and/or develop learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.
• Incorporate innovation into the design and development of learning deliverables by pursuing current trends and applying a growth mindset
• Collaborate effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.
• Assist and lead multiple projects and priorities simultaneously in a fast-paced environment while consistently meeting deadlines.

The ideal candidate will have the following:

• Functional knowledge of standard design and development tools such as Microsoft Office Suite, Articulate 360 (Storyline and Rise), and the Adobe Creative Cloud for deployment on the Workday Learning Management System (LMS). Audio and video development experience is also highly desired.
• Awareness of Accessibility Standards within learning design is highly desired.

Job Description

• Consults, recommends, and/or designs learning solutions that fulfill business objectives and achieve return on investment. Curates and/or develops learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.
• Incorporates innovation into the design and development of learning deliverables by pursuing current trends, expansion of current tools, expanding information and applying a growth mindset
• Demonstrates functional knowledge of common design and development within standard eLearning tools  for deployment on the HR Learning Management System (LMS).
• Collaborates effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.
• Develops testing requirements, deployment strategy, communication plans, and supports learning solution maintenance/updates.
• Identifies curation opportunities and creative solutions to decrease the amount of new content development throughout the organization and elevates or reimagines existing solutions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required <