Lead Retail Operations
Vail ResortsAbout the role
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The My Epic Gear Supervisor is responsible for maintaining outstanding member service per company standards, generating sales, merchandising, and safeguarding company assets. The My Epic Gear Supervisor acts as a location specific leadership ensuring quality control that delivers an experience of a lifetime for our Employees and Members. This position requires a commitment to providing exceptional guest service, strong organizational skills, willingness to learn multiple software programs, and the ability to work with a team or autonomously.
Job Specifications:
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Outlet: My Epic Gear
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Starting Wage: $23.00/hr - $26.88/hr
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Employment Type: Year Round
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Shift Type: Full Time hours available
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Minimum Age: At least 18 years of age
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Housing Availability: No
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Skill Level: Intermediate
Job Responsibilities:
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Provide exceptional service to our members at our Member Services and Slopeside locations.
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Lead associates in member services and slopeside pickup.
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Act as a mentor who can train and lead a sales team with effective communication
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Oversee and assist with gear preparations and delivery for upcoming My Epic Gear reservations
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Maintain a professional standard of guest and member service
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May be responsible for opening and closing locations.
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Manage retail and rental inventory control and meet or exceed inventory goals
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Other duties
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