Medical Receptionist - Team Lead

Park Nicollet is looking to hire a Medical Receptionist to join our team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Leads the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assists supervisor and or manager with gathering performance feedback and performance measures.

Schedule: 

• 1.0 FTE 
• Monday - Friday 
• Occasional Weekends

Required Qualifications: 

• Knowledge, Skills, and Abilities:
  • Computer skills 
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

 Preferred Qualifications: 

• Education, Experience or Equivalent Combination:
  • 2 years of patient scheduling experience
  • Frontline and/or Call Center experience
  • Previous leadership experience
• Knowledge, Skills, and Abilities:
  • Strong verbal communication, human relations sensitivity, listening, and telephone etiquette skills.
  • Medical terminology knowledge desirable 
  • Accurate keyboarding skills 
  • Possess the ability to promote and maintain good patient relations and patient confidentiality.
  • Ability to lead staff in a respectful and supportive manner that fosters a positive and successful team environment. 
  • Enjoys working with numbers and measures that support the service goals.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!