Customer Support Technician

<p><span>Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. </span><span>We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. </span><span>Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.</span></p><p></p><p><b>Customer Support Technician to Stoneridge </b></p><p></p><p>This is a perfect role for someone who is at the early part of their career, and who wants to take on a developing and important role within our technical support department to serve the customers of one of Stoneridge’s important products, the Tachograph and its associated equipment. At Stoneridge we can offer a global context and a fast-paced, ever-changing environment.</p><p></p><p>As Customer Support Technician, you will be responsible for the technical assistance of our European Importers. This means you will provide best-in-class service to our customers, making sure to support them with various technical related customer queries or product solutions.</p><p></p><p>You will be collaborating closely together with our European Importers, Telematic Service Provider’s technical contacts as well as Stoneridge’s engineering, warranty and sales departments. Your colleagues are helpful with a proactive attitude where everyone is encouraged to take their own initiatives, and your support is highly appreciated amongst our customers.  </p><p></p><p><b>Main responsibilities, but not limited to: </b> </p><ul><li>Phone and email support for technical related customer queries and solutions</li><li>Some occasional case-by-case on-site support</li><li>Maintenance of technical equipment required to handle customer queries, such as Tachographs, accessories, oscilloscope, CAN Reader, etc.</li><li>Contributing with continuous improvement of the services delivered to customers</li><li>Handling of warranties</li></ul><p></p><p>You will be located in our Bayonne office, reporting to our Importer Customer Support Manager, who is also located there.</p><p></p><p><b>Personal Competencies </b></p><p>As a person you are a problem solver with a methodical approach, curious at heart, always eager to learn.</p><p>You are service-minded and able to communicate in a clear and structured way, translating customer issues into technical tasks.</p><p>Collaboration is key and we believe you can quickly build trust within your team, as well as with our customers.  </p><p></p><p> </p><p></p><p><b>Requirements</b></p><ul><li>Ideally a Bachelor’s degree within a technical domain</li></ul><ul><li>Fluent in English, both oral and written</li></ul><p></p><p></p><p><b>Additional qualifications; nice to have- but not limiting</b></p><ul><li>Experience from working within electronics/ with electronic components.</li></ul><p></p><p></p><p><b>We offer </b></p><ul><li>A multicultural atmosphere with colleagues all over the globe.</li><li>A developing role in a fast paced, everchanging environment.</li><li>Hybrid work 3 days-in / 2 days home-office</li><li>RTT 8 days / year</li></ul><p></p><p><b>Start:</b> As soon as possible</p><p><b>Type of recruitment</b>: full time, 8am-5pm Monday-Friday</p>