Members Lounge Attendant

Company Description

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

Job Description

Rate of Pay: $18.99/hour USD

The Members Lounge Attendant is responsible for the upkeep, organization, and service of both the Men’s and Ladies Member Locker Rooms and Lounges. They ensure a welcoming, clean, and well-stocked environment, providing exceptional service to members and guests. 

Laundry and Towel Management:

• Collect and transport dirty towels to the laundry bin at the conclusion of each nightly shift. 
• Stock and store towels appropriately in locker bays, showers, and sink areas. 
• Ensure showers are stocked with towels, slippers, shampoo, conditioner, foot powder, and soap. 

Shoe and Equipment Care: 

• Clean and polish both street and golf shoes at members’ or guests’ requests. 
• Check and replace golf spikes at members’ or guests’ requests. 

Maintain Wet Areas: 

• Ensure wet areas are fully stocked and checked several times a day. 
• Maintain cleanliness and appearance of full Locker Room, Lounge, and patio areas. 

Food and Beverage Service: 

• Understand the Silverware POS system and Food and Beverage menus. 
• Serve food and beverages in compliance with Fairmont Grand Del Mar standards. 
• Possess knowledge of alcohol and understand drink and bar service standards. 
• Maintain a neat and clean workstation/bar area. 

Inventory Management: 

• Maintain an adequate inventory of all supplies. 
• Assist in locker access and issue special request supplies to members as needed. 
• Report any shortage of locker room supplies to the supervisor. 
• Order supplies as needed, ensuring timely replenishment. 

Member Engagement: 

• Make every effort to learn members’ names, interests, etc., to provide personalized service. 
• Accommodate all member/guest needs/requests promptly and courteously. 

Consistent Standards: 

• Maintain the same high standards for both Men’s and Ladies areas. 

Event Support: 

• Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas. 
• Represent the Club with Professionalism: Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests. 

Professional Appearance:  

• Maintain a congenial appearance to positively represent the Club. 
• Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification. 

Adhere to Safety Regulations:

• Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone. 

Enhanced Communication: 

• Regularly communicate with other team members and management to ensure smooth operations and address any issues promptly. 

Proactive Problem-Solving: 

• Anticipate member and guest needs and take proactive steps to ensure a seamless and enjoyable experience. 

Feedback Implementation: 

• Collect and act upon feedback from members and guests to continually improve the quality of service and facilities. 

Training and Development: 

• Participate in regular training sessions to stay updated on service standards, new products, and safety procedures. 

Miscellaneous Duties: 

• Perform other duties as assigned by the supervisor, Clubhouse Grill General Manager, and Director of Golf. 

Qualifications

Valid Driver’s License:

• Required for potential errands or transportation tasks. 

Flexible Work Schedule:

• Ability to work wee