Program Manager for Outpatient Services

Job Summary: The Program Manager is responsible for supervising the outpatient program and personnel, ensuring that all methods of practice and work performance conform to established policies and procedures.

Responsibilities and Duties:

• Maintains administrative and clinical oversight of outpatient program.
• Serves as a spokesperson for the department and performs liaison functions with other departments.
• Monitors clinical practice and provides supervision and direction.
• Performs chart audits to ensure clinical record is compliant with regulatory, accrediting, licensing and single county authority requirements.
• Conducts departmental meetings and weekly clinical supervision and maintains appropriate documentation.
• Fosters an interdisciplinary team approach in coordinating services for patients.
• Helps to ensure healthcare equity.
• Ensures patients receive quality care.
• Assists in the evaluation, planning, and implementation of department goals and objectives.
• Supports marketing initiatives including community outreach efforts and participation in local events that publicize the site and its services.
• Establishes relationship with local referral sources.
• Addresses department concerns and complaints and notifies the appropriate staff when situations arise beyond scope of expertise.
• Participates in the establishment of clinical programming and policies.
• Maintains a patient caseload and performs all functions of a counselor.
• Performs assessments when needed.
• Reviews and completes patient letters and other report requests.
• Delivers a lecture to residential patients regarding outpatient services in conjunction with the other program managers.
• Reviews the banking once completed by the office manager in addition to monitoring adherence to payment plans, and other client financial responsibilities.
• Reconciles invoices for site services and goods.
• Serves as the contact person for 12-step and other support meetings at their site.
• Conducts and documents monthly fire drills and safety inspections, maintains productivity and other requested reports, and fulfills additional requests from upper management.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• Responsible for staff performance, development, and retention.
• Provides constructive and timely performance evaluations. 
• Handles corrective action and termination of staff in accordance with organization policy.
• Ensures staff receive the necessary training and support.
• Assures staff meet the requirements for licensure or certification.
• Conducts interviews and hires new staff.
• Oversees the daily workflow of the department.
• Confirms staff training compliance is met.
• Ensures proper and timely submission of timecards for payroll processing.
• Ensures appropriate staffing and provides coverage if necessary.
• Responsible for effectively utilizing all site resources.
• Ensures adequate coverage for scheduled and unscheduled absences or departures.
• Ensures staff training compliance is met.
• Assesses staff and patient safety.
• Performs other related duties as assigned.