Senior Lead Product Manager, Card Loyalty Programs, Cash Redemption Capabilities

About this role:

Wells Fargo is seeking a Senior Lead Product Manager on the Loyalty & Rewards Team as part of Cards & Merchant Services (CMS).   This role will play a critical part in shaping strategic decisions across the Card organization, with an emphasis on modernizing cash redemption capabilities and improving transparency in product delivery.  The ideal candidate will be an exceptional communicator and influencer, skilled at engaging senior stakeholders and executive leadership.  They will drive the evolution of our cash redemption offerings by aligning priorities, uncovering actionable insights, and delivering compelling presentations that inform decisions and accelerate change.  Learn more about the career areas and business divisions at wellsfargojobs.com. 

In this role, you will:

• Analyze customer and market data to identify and prioritize reward redemption expansion opportunities, with emphasis on cash redemption features

• Support rationalization of current cash redemption options to identify simplification and expansion opportunities

• Lead initiatives that optimize and expand cash redemption options, ensuring a seamless experience for customers while aligning with overall loyalty strategy

• Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs

• Oversee overall product management and strategic focus for the most technical, complex and diverse products and services

• Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide

• Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management

• Provide vision, direction, and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines

• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships

• Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide

• Serve as an adept advisor to leadership

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven product management experience, focusing on identifying opportunities, driving stakeholder alignment, and achieving results-driven goals

• Experience in banking or financial services, prior employment experience with a credit card issuer is preferred

• Prior experience with credit card loyalty, rewards, or card platforms

• Understanding of credit card rewards lifecycle, including earning, burning, and redemption economics

• Experience translating strategic ideas into actionable plans, including writing user stories and managing backlogs in JIRA

• Proven ability to develop and present data-driven strategic recommendations to executive leadership and gain buy-in for new initiatives

• Proven ability to advise senior leadership and influence business plans, requirements, and product design for complex technical and business needs

• Experience conducting competitive analysis, market research, and benchmarking to inform product strategy and vision

• Proven ability to explore and evaluate emerging payment and redemption options, and translate market trends into actionable product recommendations

• Exceptional communication skills with ability to tailor messaging for diverse audiences and create compelling executive-level presentations

• Familiar with fraud prevention strategies and operational controls, especially in a high-risk industry and market

• Strong analytical skills with experience in synthesizing data to inform decisions

Job Expectations:

• This role offers a hybrid work schedule

• Ability to travel up to 10% of the time

• This position is not eligible for visa sponsorship

Locations:

• 2800 S Price Rd, Chandler, AZ 85286  

• 550 S Tryon Charlotte, NC 28202

• 1525 W W T Ha