Chief of Staff to the COO

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are seeking a highly skilled and strategic Chief of Staff to the Chief Operating Officer (COO) that will act as a critical right hand to the COO, facilitating smooth operations, driving strategic initiatives, and ensuring that long-term financial and operational goals are met. The ideal candidate will have a robust background in operations management, exceptional organizational skills, and a passion for mental health.

This is a hybrid role with 3 days a week working in our Manhattan office.

What you’ll be doing:

• Strategic Partner: Collaborate closely with the COO to define and prioritize business strategies, goals, and objectives. Act as a trusted advisor and sounding board for the COO.
• Operational Management: Oversee daily team operations to ensure efficiency and effectiveness within the organization. Identify and address potential issues that could impact operational success. Own OKR setting and management across the operations team to ensure the team is working in sync. Helping to develop and maintain operational rhythms and cadence across the team.
• Project Leadership: Lead and manage key projects and initiatives, ensuring alignment with the company's strategic goals. Coordinate across the operations org and cross-functional teams to deliver projects on time and within budget.
• Communication and Coordination: Serve as the primary point of contact for the COO, facilitating communication across departments and ensuring that the COO’s directives are implemented effectively.
• Financial Oversight: Work with the COO and finance team to monitor and analyze financial performance. Assist in developing and implementing strategies to achieve long-term financial objectives. 
• KPI Management: Own weekly, monthly, quarterly business review process to ensure we have proper oversight on performance and opportunities
• Team Development: Support the development and growth of the operations team. Mentor and guide team members to enhance their skills and career progression.
• Process Improvement: Identify opportunities for operational improvements and efficiencies. Implement best practices and innovative solutions to enhance productivity and effectiveness.
• Data-Driven Decisions: Utilize data and analytics to inform decision-making processes. Provide insights and recommendations based on thorough analysis of operational and financial data.
• Stakeholder Engagement: Foster strong relationships with internal and external stakeholders. Represent the COO in meetings and communications as needed.

What success looks like in this role:

• Best in class member satisfaction scores
• Continued improvement of internal team satisfaction scores
• Continued delivery of cost effective call center operations
• Delivery of all service performance guarantees for