Graduate Assistant, Career Services

Job Description Summary

The Graduate Assistant for Student Affairs is a position in the Division of Student Affairs working directly with the Director of Career Services.

Job Description

Duties and Tasks:

• Provide front-line support for Career Services operations, including managing Handshake data, reviewing job and event postings, and supporting student and alumni appointments and check-ins as outlined in the department’s Standard Operating Procedures (SOP).
• Assist in career readiness programming, such as Leo Great workshops, resume reviews, mock interviews, and tabling events. Engage in marketing and logistical support for initiatives such as the Career Services podcast, career fairs, and classroom presentations.
• Create and schedule social media content aligned with Career Services’ goals, using platforms like Instagram and Canva, and adhering to Saint Leo brand guidelines and applicable content approval processes.
• Support the Division of Student Affairs, with moderate focus on Career Services and Accessibility Services. Responsibilities may include assisting with alternate text formatting, contributing to inclusive and student-facing programming, and aiding with digital engagement. Additionally, provide operational support to the Stephen Herrmann Mail Center, including parcel sorting, departmental deliveries, and tracking via systems such as WTS/Quadient and Parcel Pending. Assist students in identifying and connecting with relevant campus resources and support services.
• Participate in data reporting activities, including analytics for Handshake engagement, student service usage, and inventory tracking for Career Closet and Mail Center initiatives.
• Serve as a liaison, as assigned, during special events and peak seasons, collaborating with Accessibility Services, Mail Center staff, and the broader Student Affairs team to ensure seamless service delivery.
• Provide responsive, professional customer service in person, by phone, and via email to students, faculty, staff, and parents.
• Maintain accurate internal documentation, update SOPs, and contribute to the continuous improvement of student services.
• Represent Career Services and Student Affairs at university-wide events, orientations, and stakeholder engagements.
• Assist with the execution of Student Affairs events, including physical setup and breakdown (e.g., lifting tables and chairs), and contributing to the creative development of associated social media campaigns—this may involve generating content, pitching ideas, drafting proposals, and supporting campaign implementation.
• Conduct cold calls to students for Student Affairs event promotion or engagement initiatives, and assist with outreach to employer partners—including cold calls, follow-ups, and scheduling—as directed by the Director of Career Services.
• Perform other duties as assigned by the Director of Career Services in alignment with the strategic goals of the department and the division.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• Ability to learn, digest, and apply knowledge of Americans with Disabilities Act and Section 504 of the Rehabilitation Act.

• Ability to learn, digest, and apply knowledge of best practices in career development.
• Demonstrated ability to contribute to the development of creative and innovative programs and services

• Knowledge and appreciation for diverse populations of students with evidence of a commitment to social justice and inclusion
• Knowledge of Microsoft Office Suite and Canva.
• Demonstrated commitment to Catholic Benedictine values and the values of Saint Leo University

Skills:

• Commitment to student development and student success initiatives
• Possess strong organizational, creativity, and technology skills.
• Able to coach and motivate student employees.
• Ability to analyze complex situations and to make sound judgments and decisions
• Ability to perform with integrity and autonomy in every situation
• Skilled at engaging diverse others - individually and in groups, directly and through writing, social media, and use of technology

Abilities:

• High energy student that excels at conceptualizing and implementing, customer service, community building, communicating in various venues and modalities, effectively engaging students and staff
• Ability to effectively manage interpersonal communication in a team environment
• Ability to balance many tasks and responsibilities simultaneously and consistently meet or beat deadlines
• Ability to manage time and stress for self and others
• Ability to address conflict in a calm, de