Senior Sales Operations Manager

About CareScout: 
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   

We’re creating a new experience for care seekers and their families, bringing together long-term care options, resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   

CareScout is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

Senior Sales Operations Support Manager

YOUR ROLE

We’re looking for a dynamic individual with Sales Operations experience to join our team and help us streamline our sales processes as we grow. As a Sales Operations team member, you will play a crucial role in supporting our sales team by optimizing processes, problem solving and driving efficiency.   This role is responsible for helping to enable and drive the success of CQN. A collaborative, congenial nature is critical, as this individual will work closely with departments across the entire CareScout organization.  This is an exciting opportunity to contribute to our success and help shape and refine our sales strategy and processes. This senior level role will drive operational excellence and optimize sales strategies, independently solving complex challenges and influencing key initiatives.

What you will be doing

• Lead and develop sales operations strategies that align with long-term growth goals and optimize processes for efficiency and scalability.
• Collaborate with senior leadership on strategic initiatives, including Assisted Living and employer/worksite sales rollouts.
• Oversee projects with higher complexity and resource allocation.
• Identifying and implementing process improvements to enhance sales team performance.
• Utilize CRM software to enhance sales processes and identify efficiency opportunities.
• Define/Refine and implement sales processes to streamline operations and ensure best practices are adopted.
• Deliver training and coaching to the sales team, ensuring they have the resources and knowledge for success.
• Partners with sales analytics & reporting team to identify trends and provide actionable insights.
• Create and deliver training & coaching to the sales team on tools and best practices, ensuring they have the resources needed for success.
• Build strong relationships with the sales team and other stakeholders to foster trust and collaboration.

What you bring

• BA in Business, Marketing, or a related field.
• 7-10 years of experience in sales operations or a similar role; previous experience in sales and coaching roles preferred.
• Expert problem-solving and critical thinking skills to independently manage complex projects.
• Strong project management skills with a focus on efficiency and attention to detail.
• Strong communication and collaboration skills across departments.
• Must demonstrate self-motivation, enthusiasm, and organizational skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency with CRM software, Excel, PowerPoint, and Allego.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

This position is available to remote applicants residing in the United States. The base salary pay range for this role starts at a minimum rate of $97,600. up to the maximum of $177,100. An employee’s pay position within the base salary pay range will be