Team Member

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD!  This is our purpose.  Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS!  It’s that simple.  If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!  Apply today and be part of the ‘Bou Crew!

Position Overview: The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction. 

 Core Responsibilities 

·         Provides incredible Guest Service by:

o    Developing personal ongoing relationships with guests

o    Practicing active listening and connection

o    Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality

o    Makes enthusiastic and knowledgeable recommendations to delight guests

o    Creating day making experiences that spark a chain reaction of GOOD

·         Hand-crafts beverages to order per Caribou standard operating procedures  

·         Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures 

·         Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities  

·         Takes guest orders & manages cash drawer and follows all cash handling policies and procedures 

·         Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards 

·         Actively thinks and acts upon what the team and guest will need in the future 

·         Differentiates between problems that can be solved directly and when to ask for leader support 

·         Understands that the team is managing multiple priorities and willingly takes direction from leaders 

·         Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love. 

·         Brings joy to the opportunity to interact with others and make fun happen 

·         Relishes the opportunity to be helpful to others – both to team members and guests 

·         Has a learner’s mentality and has a desire to get better and do things correctly and effectively 

·         Shows up in every situation looking to do the right thing, serve with love and make the biggest difference 

·         Takes ownership for and is eager to make a positive impact on others 

·         Shows up ready and willing to be a reliable team player and support one another 

·         Is resilient under pressure and is willing to ask for help 

Skills and Qualifications 

Required: 

·         Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. 

·         Must be at least 16 years of age. 

Preferred:  

·         Restaurant, retail, or guest service experience.  

Physical Requirements: 

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or withou