Rental Technician - Winter 25-26

Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary:

The Rental Technician is responsible for creating a warm, welcoming, and personalized rental experience that makes every guest feel valued and attended to. By expertly guiding guests through the selection and fitting of winter sports equipment and accessories, this role ensures every guest leaves confident, comfortable, and prepared for their day on the mountain. The Technician supports a seamless rental process by maintaining high service standards and contributing to smooth shop operations. This position reports to the Store Manager. 

Applications for this position will be accepted until October 1, 2025 for the 2025-26  Winter Season.

Essential Job Functions / Key Job Responsibilities 

• Create a welcoming first impression by greeting guests warmly and making them feel truly valued and appreciated from the start 
• Expertly guide guests through personalized selection and fitting of winter sports equipment to ensure their comfort, confidence, and excitement for the day ahead 
• Collaborate seamlessly with teammates and leadership to anticipate guest needs and swiftly resolve concerns, delivering consistent, top-tier service throughout each visit 
• Maintain a spotless, inviting, and well-organized shop environment while actively managing inventory and gear to meet guest demand without delay 
• Continuously expand knowledge of rental and retail products to offer insightful recommendations that enhance the guest experience and support sales goals 
• Confidently and accurately operate point-of-sale and rental systems to ensure smooth, hassle-free transactions that respect the guest’s time 
• Apply meticulous attention to detail and rigorously follow all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services 
• Skillfully perform waxing and equipment maintenance to provide guests with top-quality gear that enhances their mountain experience 
• Take initiative to keep shop operations running smoothly and efficiently to ensure guests encounter professionalism and warmth at every turn 
• Other duties as assigned 

Qualifications

Education & Experience Requirements

• High school diploma or equivalent required 
• Minimum of 1 year of experience in a rental shop or similar fast-paced, guest-focused environment preferred 
• At least 1 year of demonstrated excellence in customer service, ideally in a high-volume retail or hospitality setting, required 
• Completion of ski manufacturers' binding certification preferred or willingness to obtain 

Knowledge, Skills & Abilities

• Knowledge of winter sports equipment, gear performance, and how to match products to guest needs 
• Familiarity with industry terminology and the ability to explain products in a clear, approachable way 
• Awareness of company policies, procedures, and service standards that support a safe and welcoming environment 
• Strong and adaptable communication skills with the ability to engage guests warmly and confidently across a range of situations 
• Ability to multitask and stay organized while maintaining focus on each individual guest interaction 
• Ability to work collaboratively with teammates to create a seamless and positive shop experie