Rental-Retail Supervisor

Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Retail-Rental Supervisor

Job Status: Year Round 11 Months

Compensation and Benefits:

• Compensation: Proposed hiring rate of $22.00 to $24.40+, actual pay will be adjusted based on experience.

• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Retail/Rental Supervisor (RRS) is a part of the Resort Services Department and is responsible for the supervision and quality assurance of the customer service, retail sales, rental sales/delivery and fulfillment of ticket/pass products in Copper Mountain's retail and rental locations. The RRS will be assigned a specific location(s) where he/she will supervise staff and ensure delivery of exceptional customer service and sales. The RRS will be knowledgeable on the retail sporting goods and demo products, along with training staff on binding certification and rentals.

The RRS is responsible for making sure important information gets translated to staff members to enable them to service the customer effectively. The RRS needs to provide the necessary tools and training to assist employees in doing their jobs. This includes developing special operating procedures as well as other communication documents and procedures. In addition, he/she is responsible for handling guest escalations as needed.

Encouraging and effective supervision of a large team of diverse employees reporting to this position is required in this role.

As a member of the supervisory team, the RRS will be asked to participate in the development of business plans, budgeting and operational decisions as well as work on special projects.

In addition, the RRS is expected to fill in as a Guest Services Supervisor in his/her location/village as needed during the winter & summer operating seasons.

Minimum 3 years previous supervisory experience in a high-volume customer-oriented environment preferred.

Essential Duties and Responsibilities:

• Day-to-day oversight of all front-of-house and back-of-house retail and rental operations in a designated zone.

• Supervision of service delivery, assuring high quality and consistent sales and service to all guests.

• Manage scheduling requests and changes. Flex daily labor to meet business volume needs.

• Foster effective working relationships with key strategic partners (internal and external).

• Disseminate timely and accurate information to direct reports in a clear and consistent fashion.

• Loss Prevention monitoring, education & policies/procedures.

• Support and create Reward & recognition & animation programming.

• Support the development of effective relationships with 3rd party vendors, outfitters and suppliers.

• Assist with the recruiting and on-boarding process.

• Develop and maintain a safe work environment for staff and guests.

• Develop a strong working knowledge of the POS system (RTP and Yellow Dog) and its effective utilization in maintaining an efficient operation.

• Develop a strong working knowledge of retail and rental inventory management systems.

• Uphold outstanding and effective visual merchandising and staging standards in all locations.

• Ensure accurate accounting of daily revenues, expenses and inventories.

• Develop and maintain a strong working knowledge of the ski & ride retail/rental industry, understand trends, develop good relations with partners and vendors.

• Ensure all risk management procedures are accomplished in a manner complying with ASTM standards. Implement all necessary procedures for documentation of rental maintenance, testing and tuning in accordance with ASTM procedures, special operating procedures and other best practices.

• Create and drive a sales culture where agents are upsel