Sr. Manager - TPRO Vendor Incident & Crisis Management

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$110,760.00 - $178,880.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

Sr. Manager - TPRO Vendor Incident & Crisis Management oversees and leads a highly complex and diverse governance and control function for an area of significant risk, complexity or scope usually involving medium to long-term planning, ensuring an integrated approach with other business governance and control areas, the broader organization and enterprise control functions.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Oversees and leads a highly complex and diverse function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results

• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

• Acts as a strategic partner to leadership team on the management of the function, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management/enterprise areas

• Sets operational team direction and collaborates with others to execute on common goals

• Focuses on longer-range planning for functional area (e.g. 12 months or greater)

Education & Experience:

• Undergraduate degree preferred

• 10+ years of relevant experience

• Deep industry and business knowledge and expertise on risk and control functions

• Advanced knowledge of governance, risk and control procedures, strategies & tactics

• Advanced knowledge of risk management environment, standards, regulations and mitigation

• Knowledge of current and emerging trends

• Skill in managing budgets and resource allocation

• Skill in mentoring, coaching and performance management

• Skill in using analytical software tools, data analysis methods and reporting techniques

• Skill in using computer applications including MS Office

• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion

• Ability to communicate effectively in both oral and written form

• Ability to work collaboratively and build relationships across teams and functions

• Ability to work successfully as a member of a team and independently

• Ability to exercise sound judgement in making decisions

• Ability to analyze, organize and prioritize work while meeting multiple deadlines

• Ability to process and handle confidential information with discretion

• Ability to establish goals and objectives that support the strategic plan

• Ability to contribute to strategic direction of the strategic initiatives and projects

Preferred Qualifications

• Lead small team of G&C professionals and strategic direction of TPRO Vendor Incident & Crisis Management Team

• Oversee, support and drive closure of vendor incidents and crisis management activities including: Security Incident Management, performing triage, initial risk assessment, escalation/notification as required to incident teams. Build playbook, process maps, procedures, mitigation and remediation activities, reporting etc.).

• Partner with control partners, businesses and forward-deployed Bu