Customer Retention Administrative Coordinator

The Customer Retention Administrative Coordinator will be responsible for the reporting and administrative support of the Customer Retention team.

Hourly Pay Rate: $17

Essential Duties and Responsibilities:

• Efficiently and effectively build, load, and run various HCI “clicker” campaigns.
• Export statistical reporting on productivity and share with management on a regular basis.
• Pull LiveVox data and call recordings as needed.
• Assist with SharePoint related processes and organization.
• Provide general administrative support for the CRU team.
• Provide valuable insight and recommendations to improve processes and efficiency.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• High degree of self-confidence with strong communication and organizational skills. 
• Ability to work in a fast-paced environment
• Must be able to maintain confidentiality.  
• Ability to manage multiple competing tasks and demands.

Education and/or Experience:

• High school diploma or equivalent.
• 1 year of previous work experience in a call center environment.
• Experience with SharePoint preferred.
• Experience with LiveVox is a plus.

Physical Demands:

• Must be able to constantly remain in a stationary position.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Occasionally may require light lifting up to 25 pounds.

Work Environment:

• Office environment.
• Occasional travel may be required.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.