Customer Service Rep I-II

Position Title:

UEG Customer Service Representative  

Business Reporting Unit:

UNSG  Gas Cust Svc  Kingman

FLSA Status:

Nonexempt

Level:

Non-Manager

EEOC Category:

Administrative Support Workers

EEOC Job Group

Admin Support-Classified

Does this position involve transmission and/or marketing functions? -  TRM, MKT, or N/A

No

CIP status - Cyber, Physical, Both or Neither (Select one)  

Neither

Job Code

AG 817 (I), AG831(II)

Safety Sensitive:

Yes

Last Business Review Date

7-15-21

Position Description

This job classification provides UniSource Energy Services customer account support. Employees are expected to perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.

Position-Related Responsibilities

·       Generate, schedule, dispatch and complete various types of field activities

·       Effectively communicate with field resources, internal and external customers

·       Update field activities in customer care & billing (CC&B), including but not limited to connects, disconnects, disconnects for non-payment and reconnects

·       Review queues for updated service order activities and communicate to field resources

·       Accurately work a variety of CC&B edits in a timely manner

·       Accurately perform account maintenance by updating CC&B

·       Gather appropriate caller data and dispatch emergency type calls to field personnel and management

·       Create, track, complete, and file system surveillance