Technical Service Representative

Union Wireless in Mountain View, WY full-time Technical Service Representative

The beautiful small town of Mountain View has a beautiful view of the Uinta Mountains with plenty of outdoor adventures! Mountain View is near the Wasatch Cache National Forest, Flaming Gorge Reservoir, and the Southwest badlands. Enjoy the peaceful atmosphere of this small town where you can enjoy a river walk and relax at our family friendly park that holds festivities throughout the year!

Union Wireless is seeking to hire a full time Technical Service Representative to assist our customers with troubleshooting and diagnosis of end user devices sold by the company. Provides internal troubleshooting and other support to the company sales organizations. Develops and maintains knowledge of issues, symptoms, and resolutions. We offer competitive wages and generous benefits package. Our benefits include medical, dental, a 401(k) plan, an employee discount, and an employee stock ownership plan (ESOP). If this sounds like the opportunity for you, apply today!

ABOUT UNION WIRELESS

Union Wireless is a family-owned telecommunications provider that serves Wyoming, Northwestern Colorado, and parts of Utah and Montana. We have more towers throughout Wyoming than any other wireless provider and continue to add to this network monthly. Unlike the national wireless companies, Union provides mobile service in both the cities and rural areas; the places that other wireless carriers typically don't cover. Union also provides landline telephone service and high-speed home internet in select communities.

Our employees enjoy interacting with great clients in a friendly atmosphere with awesome coworkers. At Union Wireless, we have a supportive company culture with competitive compensation and excellent benefits. Come join our telecommunications team today!

A DAY IN THE LIFE AS A TECHNICAL SERVICE REPRESENTATIVE

As a Technical Service Representative, you are the go-to support for troubleshooting and technical questions. Starting with establishing a good rapport, you cheerfully answer customer calls and take ownership of all aspects of customer support through to resolution. With diplomacy, efficiency, and a willingness to "go the extra mile," you assist customers over the phone with troubleshooting, and more. You will assist with internal troubleshooting across multiple departments within Union Wireless. You will have the opportunity to work with wireless and wired services. You make outbound calls to follow up with customers to ensure that their needs are met.

QUALIFICATIONS

• 21 years old or older
• Flexible schedule
• Ability to work in a drug-free workplace

Do you have excellent interpersonal skills and the ability to resolve issues quickly and calmly? Are you a people person with a heart for service? Do you present yourself professionally over the phone? Can you prioritize multiple tasks effectively with excellent follow-through? Would you be able to thrive in a fast-paced environment with a high call volume? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Technical Service Representative position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Contact Information

If you have any questions or concerns, please feel free to contact our recruiting specialist.

Lorrissia Schafer

307-782-4096

lschafer@unionwireless.com