Senior Technical Writer

We are ExtraHop. We're on a mission to provide security teams with the intelligence they need to confront and stop advanced threats like supply chain attacks, zero day exploits, and ransomware attacks. Cyber attackers still have the advantage. We’re taking it back with creativity, intellectual curiosity, and a sense of humor. Are you ready to help us reclaim the upper hand?

We are seeking a highly skilled and experienced Senior Technical Writer to join our organization. As a Senior Technical Writer, you will play a crucial role in our company's success by leading the creation of high-quality technical documentation for our products and services. Your expertise in technical writing, coupled with your leadership abilities, will enable you to drive high-quality content while collaborating closely with cross-functional teams.

Responsibilities:

• Own the strategy, planning, and execution of assigned features and functional areas to ensure the delivery of accurate, clear, and user-friendly documentation and UX strings for our products and services.
• Help establish and maintain documentation standards, style guides, and templates to ensure consistency and quality across all technical content. 
• Produce comprehensive and high-quality technical documentation, including user guides, API documentation, UX strings, deployment guides, release notes, and other supporting materials.
• Collaborate with cross-functional teams, including software engineers, product managers, and UX designers, to gather information, review content, and ensure the accuracy and completeness of technical content.
• Review and edit technical content for grammar, clarity, coherence, and adherence to established standards. Provide constructive feedback to team members to enhance the overall quality of deliverables.
• Manage content repositories and ensure content is up-to-date with product updates, new features, and changes.
• Continuously assess and enhance the content development process to streamline workflows, improve efficiency, and optimize content delivery.

 Qualifications:

• Bachelor's degree in Technical Communication, English, Computer Science, or equivalent field experience.
• Proven experience (7 years) working as a technical writer, creating technical documentation for complex software products or services.
• Excellent written and verbal communication skills, with exceptional attention to detail and grammar.
• In-depth knowledge of technical writing principles, methodologies, and best practices.
• Proficiency with authoring tools, content management systems (CMS), and other technical writing tools. Experience with DITA is a plus.
• Familiarity with software development methodologies and technologies.
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
• Strong problem-solving and critical-thinking skills.

Join our team as a Technical Writer and make a significant impact on our organization by producing outstanding technical documentation!

$105,000- $135,000 + benefits+ options

ABOUT EXTRAHOP 

Cyberattackers have the advantage. ExtraHop is on a mission to help you take it back with security that can’t be undermined, outsmarted, or compromised. Our dynamic cyber defense platform, Reveal(x) 360, helps organizations detect and respond to advanced threats––before they compromise business operations. We apply cloud-scale AI to petabytes of traffic per day, performing line-rate decryption and behavioral analysis across all infrastructure, workloads, and data-in-flight. With complete visibility from ExtraHop, enterprises can detect malicious behavior, hunt advanced threats, and forensically investigate any incident with confidence.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. In 2020, we’ve already been named a “Best Place to Work” by Inc., Computerworld, BuiltIn Seattle and Seattle Business Magazine, and we’ve been named to Wealthfront’s Career-Launching Companies list for the last four years. Forbes named ExtraHop to its 2020 AI 50 List, as well as the list of “20 Best Cybersecurity Startups to Watch.” In 2019 and 2020, JMP Securities put ExtraHop on its Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. SC Media has named ExtraHop an Industry Innovator