Sr. Program Manager

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

 

Summary

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all. We are looking for a talented Senior Program Manager who will have the responsibility of supporting the Sr. Program Director with overall service delivery, satisfaction of assigned top tier commercial clients while ensuring revenue generation and client satisfaction. In addition, this individual will develop and lead efforts to build and improve controls, procedures, systems, and techniques while leading projects (as appropriate) and providing leadership/mentoring to junior level personnel.

Your role in our mission

Essential Job Functions

• Lead in troubleshooting pre and post implementation issues, optimizing product utilization and effectively managing inventory fallout. 
• Collaborate with client engagement team and clients to craft projects and implementation plans that ensure client expectations are consistently met and exceeded.
• Identify and actively pursue new sources of revenue across the commercial portfolio, establishing robust internal and external relationships.
• Leverage strong product knowledge across COB & PI to facilitate strategic conversations and serve as a critical internal and external liaison.
• Serve as a vital liaison between the client engagement team and technical/product teams, facilitating swift issue resolution. This includes acting as a liaison between operations and other administrative support organizations, interfacing with subcontractors, vendors, customers, and performing extensive investigations as required.
• Contribute to strategic client touchpoints such as implementations, revenue recognition, and inventory management, ensuring seamless integration and optimal performance while developing controls, procedures, and techniques to evaluate contract/program status and compliance with customer requirements.
• Utilize a deep understanding of operations and our products to highlight key updates with significant implications for our clients, contributing to overall client satisfaction while conducting analysis leading to recommendations for cost and revenue performance improvements.
• Develop and maintain a detailed knowledge base of client inventory management systems, leveraging data analysis to benchmark performance and identify opportunities for clients. This includes performing complex reporting for major contracts and/or programs and preparing reports for distribution to customers/user organizations.

What we're looking for

Basic Qualifications

• BA/BS degree OR equivalent combination work experience (business administration, healthcare, or related field preferred)
• 9+ years of experience within Health Insurance, Government, Client Service/B2B, or Health Policy sectors, showcasing a strong understanding of C.O.B. 
• 4+ years of project management experience, applying Agile, Waterfall, Lean, and Six Sigma methodologies to ensure timely and efficient project execution
• 1+ years of experience directly managing and mentoring staff, fostering a culture of continuous learning and professional development desired
• Experience working with medical claims, eligibility and databases

What you should expect in this role

Work Environment

• Fully Remote (within the US)
• Travel may be required up to 10% for client meetings

The deadline to submit applications for this posting is 5/31/2024.

 

The pay range for this position is $90,900.00 - $122,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a