Office & Administrative Specialist Intermediate - Academic & Student Affairs Support Specialist

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Working Title:

Office & Administrative Specialist Intermediate - Academic & Student Affairs Support Specialist

Institution:

Alexandria Technical and Community College

Classification Title:

Office & Admin Specialist Int

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Alexandria

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$20.45 - $28.79

Job Description

Alexandria Technical and Community College is dedicated to providing a supportive and enriching environment for our students and staff. We are seeking a motivated and detail-oriented individual to join our team as an Academic and Student Affairs Support Specialist.

The Academic and Student Affairs Support Specialist position is responsible for three separate areas of responsibility to include:

1) provide data services and support for the Office of Institutional Research and Effectiveness by developing and designing queries across multiple databases;

2) serve as an administrator of the EMS Campus Event Management System and schedule facility usage by outside entities; and

3) provide office and project support to the Deans of Educational Services which may include scheduling meetings and appointments, word processing documents, creating spreadsheets, preparing PowerPoint presentations, and assist with event planning.

Minimum Qualifications

• Knowledge of and ability to use word processing software such as: Microsoft Office Suite including Word, Excel, Power BI, Access, and Outlook, to create, format, edit, print, and save a variety of documents.

• Skill in database management sufficient to develop tables and manipulate, retrieve, and analyze data. 

• Communication skills sufficient to answer telephones, communicate effectively with internal and external customers, prepare responses to routine inquiries, and follow detailed instructions and skill in using business grammar, spelling and punctuation to prepare reports, write emails and other documents.

• Knowledge of customer service practices and principles sufficient to identify each customer’s needs, meet quality standards for services, that result in customer satisfaction. Ability to answer questions politely via phone, email, and other written or electronic correspondence and promptly respond to customer inquiries and manage customer complaints tactfully and thoroughly. 

• Skills in math sufficient to calculate totals, averages, and percentages of numbers and/or data.

Preferred Qualification 

• Advanced skills in using Excel, Power BI, and Access to create reports, sort, format, filter data and export information between Microsoft products.

• Ability to quickly learn new software, such as ISRS, Salesforce, Workday, Event Management Scheduling (EMS), or other selected software as position responsibilities expand. 

• Diploma and/or AAS degree in an Administrative Support program area (or related two-year degree). 

• Strong organizational and planning skills to manage projects, identify priorities, and meet timelines with little supervision. 

• Data privacy knowledge and skills to adequately handle confidential and personal data. 

Work Shift (Hours / Days of work)

8:00 a.m. to 4:30 p.m., Monday through Friday

Telework (Yes/No)

No

About

Alexandria Technical & Community College (ATCC) provides quality hands-on and liberal arts education to nearly 3,900 students each year. Wallethub has ranked ATCC as the #1 Community College in Minnesota four years running, and we frequently rank within the top 10 nationwide. ATCC offers nearly 50 programs and transfer pathways in fields like business, design, education, human services, health, manufacturing, police training, and transportation. Most programs can be completed in two years or less, with some offerings as short as one semester. With among the highest graduation rate in the country and a 98% job placement rate, ATCC maintains a longstanding reputation as an academic institution of excellence.

The campus is located in Alexandria, Minnesota, in the heart of lake country in West Central Minnesota. The city population is