Principal AI Engineer, Finance Systems

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Principal AI Engineer - Enterprise Applications you will be responsible for collaborating with the Enterprise Applications (Finance, Go To Market, Commerce, HR and Operations), Enterprise Architecture, Product Management, Global Data amp; Analytics and Enterprise Integration teams to build and provide innovative and scalable technology solutions. An essential component of this position involves integrating AI capabilities into business technologies to bolster innovation and drive tangible business outcomes. We are looking for a hands-on forward looking thought leader who will architect, design and build the future state of our Enterprise Applications.

 

This position is an individual contributor role reporting to the Sr. Director, Enterprise Applications.

 

Responsibility

• Architect, design, develop, and implement scalable AI-powered technology solutions for future enterprise application platforms in collaboration with cross-functional teams (business, product management, enterprise architecture, and engineering)

• Lead the architecture, design, development, and operation of large-scale cloud services, with a focus on AI components for enterprise applications

• Drive the technical strategy and evolution of system architecture, analyze complex issues, propose solutions, and ensure alignment with business and technical needs

• Incubate new ideas, stay updated on emerging technologies (especially AI/GenAI), and promote their adoption where relevant to the product roadmap

• Collaborate with product managers, UX designers, researchers, and other stakeholders to define, refine, and execute the technical product roadmap

• Take ownership of software deliverables, ensuring high standards in quality, security, scalability, performance, and maintainability

• Provide technical expertise on AI-driven solutions, including data pipelines, model training/integration, vector databases, and intelligent service orchestration

• Integrate AI capabilities like Retrieval-Augmented Generation (RAG) and vector databases to drive innovation and business outcomes

• Create system flows, technical documentation, solution design documents, and product demos

• Drive root cause analysis and implement long-term solutions for production issues to ensure system reliability and performance

• Champion and improve engineering best practices (CI/CD, testing, security, operational excellence) across teams to foster a culture of quality and velocity

• Assist in defining, tracking, and automating key engineering metrics for data-driven decisions

• Present software engineering strategies and solutions to executives, translating complex technical concepts into clear, actionable insights

• Collaborate with internal, external, security, and compliance teams to ensure proper controls and adherence to regulations, including AI tool usage

• Mentor and grow engineers across teams, fostering technical excellence, conducting design reviews, sharing knowledge, and supporting career advancement

• Participate in hiring, onboarding, and attracting top engineering talent

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Advanced degree (Master's or PhD) in Computer Science, Engineering, AI, or a related field, or a Bachelor's degree with equivalent practical experience
• 15+ years of experience in architecting and delivering complex, large-scale commercia